He is a wonderful service professional. Kind, efficient and knowledgeable
10/20/2023
Deborah R. VERIFIED CUSTOMER
He’s very nice, very knowledgeable and very helpful to the individual person situation
10/20/2023
Inez L. VERIFIED CUSTOMER
Edward is so helpful and considerate..
10/20/2023
Charles O. VERIFIED CUSTOMER
We received a good loaner vehicle. Good communication on our issue.
10/20/2023
Juan A. VERIFIED CUSTOMER
Bryan always provides very good service and in a timely manner.
Thanks Bryan!!
10/20/2023
Bill G. VERIFIED CUSTOMER
As usual, Scott makes it very easy for me to make the appointment and your service people did a very nice and quick job!
10/19/2023
Monique V. VERIFIED CUSTOMER
Lexus of Valencia is the best, always accommodating and puntual. Very grateful for Ed and the team!
10/19/2023
Frederick Y. VERIFIED CUSTOMER
Edward, went above and beyond in helping me with my service need. He was accommodated my last minute request for a quick resolution on my tire sensor issue. I appreciated his help.
10/19/2023
Cheryl H. VERIFIED CUSTOMER
As usual Edward was professional, took time to answer my questions and very pleasant to deal with.
10/18/2023
Andrew B. VERIFIED CUSTOMER
Bryan was awesome - very friendly and helpful
10/18/2023
Clinton Y. VERIFIED CUSTOMER
After dealing with Seneca, Scott and Brian, Seneca is the best service advisor. The last experience with Brian made me want to consider another dealer but I decided to give you another chance which I'm glad I did. Seneca completed my service request well which all the other advisor was able to do. More importantly, she coordinated the pick up and drop off Lyft well so I spend the minimum amount of time at the dealer. She also make sure she goes over everything she's about to do to my car, including car wash which is very nice. Before I left, she even left a cold water bottle in my car which is very considerate of her in this very hot weather. Overall, I won't hesitate to return as long as Seneca continues to work there.
10/18/2023
Danny T. VERIFIED CUSTOMER
Great service. Fast and courteous.
10/18/2023
Martha J. VERIFIED CUSTOMER
The service doesn’t get any better. Thank you Lexus & Edward.
10/18/2023
Laura S. VERIFIED CUSTOMER
David was awesome. I mentioned I was going to go for a walk to do a few errands while my car was there. He instead calling me a lift. I came back at the later time frame and my car wasn't ready. He told me it could take another hour in a half, and it did! He appreciated my patience and discounted my service. Which was a win for me since I lost an entire day of being off work. Afterward, he even went through some of the features I have in my “new to me” NX. David is a great guy to have working with your customers. Yay David!!
10/17/2023
Gary M. VERIFIED CUSTOMER
I’ve always been more than happy with the way you service my Lexus.
Scott is an integral part in the quality of service that I have come to expect and have always been extremely pleased to bring my vehicles back to him as my tech “service writer”
Thank you again for providing this opportunity to share my experience,
two thumbs up ????????????????
10/16/2023
Mahsan F. VERIFIED CUSTOMER
He went beyond our expectations
10/16/2023
Vincent B. VERIFIED CUSTOMER
It was easy to communicate with David . An asset to your team !
10/16/2023
Eric J. VERIFIED CUSTOMER
Great job
10/16/2023
KENNETH S. VERIFIED CUSTOMER
Scott, Melville is a trusted and smart maintenance advisor. His expert knowledge of Lexus vehicles has proven to be extremely important as we track down an occasional problem. He is a outstanding representative for the company.