Timely, friendly, and informative :) thanks David!
8/13/2023
Antonio M. VERIFIED CUSTOMER
I appreciate the consideration, professionalism, and expedience of Scott. Thank you
8/13/2023
Jaffet R. VERIFIED CUSTOMER
Bryan went above and beyond my regular service. He solved all my issues within the same day.
8/13/2023
Marilyn H. VERIFIED CUSTOMER
Why make appointments?
2 hours for an oil change, that turned into 3 hours.
I rather be informed up front. I would have made arrangements to come back when the vehicle was ready.
Just a suggestion.
8/12/2023
Arnaldo A. VERIFIED CUSTOMER
Great service.
8/12/2023
Robert F. VERIFIED CUSTOMER
Oil change took 4 hours. Service advisor had mentioned that there were many non-appointment customers and that was the reason it took this long. Customers with appoitments should be able to get their vehicles serviced first.
8/12/2023
Ricardo T. VERIFIED CUSTOMER
Bryan was very attentive as always. We trust him, so when he suggests us doing more, we do it. We are very satisfied with Bryan as always and with Lexus of Valencia.
Sincerely,
Ricardo and Lillian Torres
8/11/2023
Lisa Y. VERIFIED CUSTOMER
Great customer service!
8/11/2023
Larry P. VERIFIED CUSTOMER
Good customer service.
8/11/2023
Cheryl F. VERIFIED CUSTOMER
The service department refused to repair the 4 month old new car under warranty. I did not feel heard or respected ant the services department. It’s been 4 days with promises of a returned phone call that I still haven’t gotten.
Also, this is the 4th time I have brought the car in for repairs on a brand new Lexus NX 350. So very disappointed!!!
8/10/2023
Henry S. VERIFIED CUSTOMER
Edward is the best and very pleasant to work with
8/10/2023
Laura B. VERIFIED CUSTOMER
happy with service was ready on time.
8/10/2023
Miguel S. VERIFIED CUSTOMER
Service was excellent. Everything went smooth.
8/10/2023
Thayi L. VERIFIED CUSTOMER
David made me feel soooo comfortable. He’s down to earth and business minded at the same time. I would like to work with Dave in the future.
8/9/2023
Josue Q. VERIFIED CUSTOMER
Good service
8/9/2023
William M. VERIFIED CUSTOMER
Senecca Torres has been the best advisor I have worked with. I will continue making my service visits with her as my number one advisor.
8/9/2023
Atilio M. VERIFIED CUSTOMER
Transparency and quick service. He also went out of his way to make sure we had everything we needed
8/9/2023
Shereen M. VERIFIED CUSTOMER
Ed is professional, honest, kind, prompt and super easy to work with. 10 stars