My husband made my appointment with Jesse for my RX350 scheduled maintenance and oil change. I was concerned about a noise that needed to be looked into. Jesse was very personable, professional and understood our concerns. Although my car was held longer than expected, he made himself available to us via texting throughout the entire process. We appreciated that he was experienced and confident in his work. Overall, this was a positive experience and I am very satisfied with the care we received !
1/24/2025
Steve R. VERIFIED CUSTOMER
I am very satisfied with the care, maintenance and support I received from Lexus. Darin went the extra distance to ensure that my concerns were addressed. My car was making noises that I could not identify, but was later discovered by him. Additionally, it was covered by my extended warranty and I couldn’t be happier !! Thank you for making this a positive experience for me !!!
1/24/2025
Gustavo A. VERIFIED CUSTOMER
David
Ventura is the only reason I come to Lexus of
Valencia. I also have brought family to and
friends so they can experience the convenience
that Lexus of Valencia brings
1/24/2025
Maria E. VERIFIED CUSTOMER
David delivered my car in time to take my grandson to school. His sensitivity to “time “ was greatly appreciated.
Great Job!
1/24/2025
Mike B. VERIFIED CUSTOMER
I enjoy working with David because he has proven himself to me to be professional and trustworthy. It is such a pleasure to work with David because I trust his technical skills and honesty.
1/24/2025
Tracey M. VERIFIED CUSTOMER
Excellent. Very thorough and efficient. Honest and very professional. Thank you
1/23/2025
Randell L. VERIFIED CUSTOMER
Thanks to EDWARD for taking care of the issue.
1/23/2025
Jessy C. VERIFIED CUSTOMER
Excellent customer service. Thanks!
1/23/2025
Christopher J. VERIFIED CUSTOMER
Great service
Friendly staff
1/23/2025
Astrid R. VERIFIED CUSTOMER
Jesse did an amazing job!!! on the other hand Jovanni Sedano promised my car by 1-1:30, keep in mind I dropped off my car at 10:45 am and I ended up getting my car back at 4:30 which was ridiculous amount of time to wait. And was also recommending work that my car doesn’t even need!!
But Jesse came through by making sure I got my car as quick as possible
I was never informed by Jovanni that I could get a loaner or get a ride to the shopping center, and had to walk for the misinformation
Later I was informed properly by Jesse.. again my respects for Jesse for going above and beyond for an unhappy annoyed irritated customer who waited almost 6hrs to get her car back!!
1/23/2025
Donna J. VERIFIED CUSTOMER
Will wait for for survey.
I will as happy with David and all service.
1/23/2025
Vanessa S. VERIFIED CUSTOMER
We’ve always have had great service from the staff at Valencia Lexus!
1/22/2025
Dave B. VERIFIED CUSTOMER
Ok
1/22/2025
Mary T. VERIFIED CUSTOMER
Jesse was super kind, energetic, and helpful. He helped me get the first available appointment to accommodate a meeting I had. He has been amazing the past few times that I have brought my car.
1/21/2025
Valentin R. VERIFIED CUSTOMER
Jesse was very helpful. Upon arrival he was able to help me out and get me a loner while my car was being serviced. Fortunately it was a quick fix and I was able to pick up my vehicle the same day. I was very satisfied with my experience.
1/21/2025
Lilibeth De. VERIFIED CUSTOMER
Everything went well. David Ventura is the best!
1/21/2025
Hugo V. VERIFIED CUSTOMER
Edward did an outstanding job. He is very professional, knowledgeable, courteous. Top customer service!
1/21/2025
Esther J. VERIFIED CUSTOMER
Very positive experience. Would recommend.
1/21/2025
Audrey M. VERIFIED CUSTOMER
Thank you.
1/21/2025
Jill H. VERIFIED CUSTOMER
Ed is always very professional and a pleasure working with.