This was my first visit with David as my service adviser, and he was terrific. He explained everything clearly, and he proactively called to give me status information. Couldn't be happier with the service he provided me.
1/11/2025
Phillip S. VERIFIED CUSTOMER
Yes completely satisfied.
1/11/2025
Karen M. VERIFIED CUSTOMER
Great customer service from Edward!!
1/11/2025
Polly K. VERIFIED CUSTOMER
I have been using Lexus service since 2011. Brian and Scott did great work ensuring my car was repair
I have never had such careless work this month Jan 3
Bumper Light bulb was charged and not repaired . Discovered 2 day later
Car was brought back on Jan 8. Light was repaired and key fobs were repaired. To my surprise on Jan 9 two tire caps were missing which were placed during service with Scott.
I have contacted Edward . He has not responded or follow up with me today thus far with a plan to replace. I am requesting to have a full set be mailed to my address as soon as possible. The car is going out of town for 6 months
He actually responded that” those tire caps were not touch “
Not a logical comment or a reassuring customer satisfaction comment
1/10/2025
Alexandra O. VERIFIED CUSTOMER
Jovanni was very kind and professional. Everything went smooth and service was faster than expected. Thank you for great customer service and experience.
1/10/2025
Scott A. VERIFIED CUSTOMER
Very unhappy
1/10/2025
Seroj M. VERIFIED CUSTOMER
No comment
1/9/2025
Marcia L. VERIFIED CUSTOMER
Very friendly and efficient.
1/9/2025
Allan K. VERIFIED CUSTOMER
David is very friendly, nice, and knowledgeable.
1/9/2025
Herman M. VERIFIED CUSTOMER
Jovanni explain everything need to be done on my vehicle I am satisfied for the service
1/9/2025
Kojo S. VERIFIED CUSTOMER
Great service… David is fantastic!
1/9/2025
Hector M. VERIFIED CUSTOMER
Edward was very nice. Service was very good. Highly recommended.
1/9/2025
Natalie A. VERIFIED CUSTOMER
Edward is the best! I love working with him and he is always attentive and great with time management.
1/9/2025
Edward F. VERIFIED CUSTOMER
All go9d and done quickly
1/8/2025
Ashley M. VERIFIED CUSTOMER
David was phenomenal. Very thorough and kind.
1/8/2025
Young K. VERIFIED CUSTOMER
Excellent service
1/8/2025
Valentina S. VERIFIED CUSTOMER
Ed is always great at his job!!
1/8/2025
Heather D. VERIFIED CUSTOMER
When i scheduled the appointment for Lexus to to do a software update (that Lexus said need to be done) I was told a loaner car would be provided to my husband as this is a THREE hour job. My husband declined your $500+ maintenance charge and was told no loaner would be given to him. We live an hour away, so I couldn't just go pick him up. He had to wait around FOR THREE HOURS. I have never been so disappointed in Lexus. This is my Third Lexus from Valencia. I am not sure I will continue to do business with you.
1/8/2025
Elizabeth R. VERIFIED CUSTOMER
Edward provided exceptional customer service. His professionalism and thoroughness keeps me a returning customer to Lexus.
Thank you.
1/8/2025
Martina T. VERIFIED CUSTOMER
This appt. Has been The Best experience, Jesse is professional, personable, and attentive.
Thank You