Bryan has been my service advisor for nearly 20 years. He’s been fair and honest about what my Lexus needs and priorities in service. I’ve since moved to Kingman, Arizona but still have my car serviced at Lexus of Valencia because of Bryan. I give him an 11 on a 1-10 scale.
Side note - what’s up with the IKEA furniture in the service office? The minimalistic look is unbecoming of Lexus. It looks very cheap and not Lexus standard of excellence.
12/13/2024
Kimberly P. VERIFIED CUSTOMER
Bryan has great Customer service! Always a pleasure! ????????
12/13/2024
Kesiwaa N. VERIFIED CUSTOMER
Valencia Lexus has in Brian Stover a professional ambassador of the automobile industry. To know he will no longer be there gives me a heavy heard cuz I had avoided bringing my car to any Lexus delearship for a LONG time. Brian truly has changed my mind about my approach with this one visit
12/13/2024
Lawrence W. VERIFIED CUSTOMER
Outstanding service. Thanks again Bryan.
12/12/2024
Maria O. VERIFIED CUSTOMER
Excellent service!!! I will miss him
12/12/2024
Jamal M. VERIFIED CUSTOMER
David Ventura was very helpful in getting my car serviced very acknowledged about the specs of my car and as well as the car I’m looking to trade my car in for. I will be going to David my next service
12/12/2024
Sondra W. VERIFIED CUSTOMER
Brian Stover‘s customer service is phenomenal! He has always taken great care of us, personable, extremely knowledgeable and damn funny to boot! Very happy for him that he is retiring, but definitely a loss for Lexus of Valencia.
12/12/2024
Vispi S. VERIFIED CUSTOMER
Ed is very good at his job and provided excellent customer services. I have been going to him for years and he is the only one I will trust.
12/12/2024
Irakli E. VERIFIED CUSTOMER
Special thanks to David Ventura. He is the beat service for me at Lexus's place
12/12/2024
Gregory J. VERIFIED CUSTOMER
Great work
12/12/2024
Ruthela V. VERIFIED CUSTOMER
Job well done
12/11/2024
Terri P. VERIFIED CUSTOMER
Service was completed as requested. Brian was very helpful and Rick provided a loaner vehicle with no delay. Very courteous and professional staff, thank you.
12/11/2024
May G. VERIFIED CUSTOMER
Bryan is super cool and a great guy. I wish I met him sooner. Have an awesome and enjoy your well deserved retirement, Bryan! Cheers!
12/11/2024
Wilma D. VERIFIED CUSTOMER
He is always excellent advisor
12/11/2024
Jose R. VERIFIED CUSTOMER
I am very satisfied working on my car with the appointment time and did not wait to long
12/11/2024
Damon B. VERIFIED CUSTOMER
Edward is very knowledgeable and fair
12/11/2024
Alan Y. VERIFIED CUSTOMER
Edward is the perfect service rep!!! I have dealt with him in the past and he is always friendly and professional!!! Makes the whole experience easy and enjoyable!!!
12/10/2024
Craig M. VERIFIED CUSTOMER
He was fantastic, I was glad to have his service
12/9/2024
Mariam S. VERIFIED CUSTOMER
Jesse is wonderful to work with, very professional and helpful.
Thank you