Edward is always amazing. He goes above and beyond to help me with all of my vehicles needs. I give his customer service 5 stars.
10/12/2024
Alfredo M. VERIFIED CUSTOMER
Excellent customer service . Edward always looks out for the customers best interest
10/12/2024
Mary P. VERIFIED CUSTOMER
As always everything went well for my service with Edward .
10/11/2024
Sheila P. VERIFIED CUSTOMER
Bryan is always courteous and does what he says he is going to do.
10/11/2024
Wendy P. VERIFIED CUSTOMER
Bryan is great! Thank you
10/11/2024
Francis F. VERIFIED CUSTOMER
I had an oil change yesterday and today I found my car leaking oil in my driveway. There’s lots of oil on my driveway . Edward should be commended for helping me right away. He gave me a loaner car so I can attend to all my appointments. He also explained why the oil gasket was pinched by the mechanic. He made my day a little better with his quick actions. Now I have to pay and find someone to pressure wash my driveway. It’s just so inconvenient for me to travel x2 days just for an oil change
10/11/2024
Mike Z. VERIFIED CUSTOMER
Great customer service, quick and efficient.
10/11/2024
Felisha T. VERIFIED CUSTOMER
David gave great service!
10/10/2024
Brian R. VERIFIED CUSTOMER
He was great exceptional in his service would love to deal with him sgdin
10/10/2024
Karina R. VERIFIED CUSTOMER
Great service love my vehicle
10/10/2024
Debra H. VERIFIED CUSTOMER
Coordinated replacement key fob well. Further provided service contract information.
10/9/2024
Joseph Wayne. VERIFIED CUSTOMER
Your representative David Ventura was kind, friendly, and professional. Thanks for the excellent service.
10/9/2024
Amie S. VERIFIED CUSTOMER
Bryan is always amazing!
10/9/2024
Yuri I. VERIFIED CUSTOMER
Great job! Completely satisfied !
10/9/2024
Rosalinda L. VERIFIED CUSTOMER
Always satisfied . Good service! Mr Edward is very professional and helpful. Edward was kind enough to help me even though this was a last minute appointment. Very much appreciated ????
10/8/2024
Melissa M. VERIFIED CUSTOMER
Scott Melville is a gem of a human being. He went above and beyond to help me. It was my first experience with the service department of Lexus. And he is one of the reasons I will stay happy.
10/7/2024
Elissa H. VERIFIED CUSTOMER
Scott is great!
10/7/2024
Soo Young. VERIFIED CUSTOMER
Completely satisfied above and beyond!
Thank you Scott.
Chris Kim
10/7/2024
Kenneth S. VERIFIED CUSTOMER
Bryan is an exceptional service advisor. He explains the probable causes even prior to the diagnosis to start me thinking. He is VERY customer oriented and keeps me informed of progress. I have developed a high degree of trust in Bryan and is one reason to stay with Lexus. I hope the acquisition does not affect the servicing excellence
Kenneth S
10/6/2024
Janice F. VERIFIED CUSTOMER
David has provided excellent customer service beginning with my first visit at Lexus Valencia. He is always welcoming and attentive. I appreciate this becaus in my first visit two older service reps. saw me before David did, but didn't really "see" me. They didn't acknowledge me or ask if they could help me. At that time, I thought, Lexus Santa Monica is a longer drive from my home, but I know they are welcoming. After that thought, David walked out and greeted me. He is the reason why I continue to return to Lexus Valencia. The older reps. can learn from David when it comes to providing great customer service.