over three hours to have my tires rotated with an appointment is ridiculous.
9/7/2024
Susan Z. VERIFIED CUSTOMER
Bryan, the service manager was nice and professional indeed and I appreciated the courtesy but even though I can’t comment on the quality of service , the car wash was very sloppy and makes me wonder about the rest of the service. The car had many spots on the windshield snd when I opened thd door the rims were still dusty, so for ehat i did notice, very poor quality. In fact the service manager himself said he had to have thrm rewash, but it was hard to believe.
9/7/2024
Adriana M. VERIFIED CUSTOMER
Bryan gives the most professional and friendly service I’ve ever experienced. He has been helping us for about 15 years and we have always been very happy. Thank you for being awesome Bryan!
9/7/2024
Richard E. VERIFIED CUSTOMER
Robert did a great job , even with the construction
9/7/2024
Mark F. VERIFIED CUSTOMER
Extremely satisfied
9/7/2024
Jerry A. VERIFIED CUSTOMER
David went the extra mile to make sure I was satisfied!
9/6/2024
Phillip C. VERIFIED CUSTOMER
David is very attentive and great customer service!
9/6/2024
Sahaib S. VERIFIED CUSTOMER
Great Service thank you
9/6/2024
Ramon S. VERIFIED CUSTOMER
none
9/6/2024
David O. VERIFIED CUSTOMER
David was awesome!
9/5/2024
Carol L. VERIFIED CUSTOMER
Edward was very helpful as usual in service
9/5/2024
Melbourne L. VERIFIED CUSTOMER
Edward went the extra mile as always! ????
9/5/2024
Manuel A. VERIFIED CUSTOMER
Amazing seevice by David as always. Thank you very much!
9/5/2024
Joseph N. VERIFIED CUSTOMER
Bryan did a great job. He got my car fixed asap.
9/5/2024
Irene G. VERIFIED CUSTOMER
Second visit to pick up second key fob and it still has yet to be programmed due to the Lexus system being down.
I bought my car nearly six months ago and I still do not have my second key fob. This is not acceptable.
9/5/2024
Araceli C. VERIFIED CUSTOMER
Awesome service! Thank you for the help.
9/5/2024
Lily F. VERIFIED CUSTOMER
Take their time to listen and friendly staff
9/5/2024
Sherea C. VERIFIED CUSTOMER
My representative Seg Edward Simeon is always very informative, helpful and patient. I love bringing my car to Valencia Lexus and you have a forever customer.
9/5/2024
Vickie M. VERIFIED CUSTOMER
It was a little crazy with all the construction going on but my oil still got changed ??
9/5/2024
Gopiraj S. VERIFIED CUSTOMER
Excellent customer service from Edward. I would highly recommend Edward to my friends for his focus , transparency and proactive approach