Always very pleased with the wonderful service provided by Scott!
8/18/2024
Christina S. VERIFIED CUSTOMER
David is always very attentive and provides consistent excellent customer service. He keeps me informed about my car and any issues that need addressed. Thank you!
8/18/2024
Christina K. VERIFIED CUSTOMER
As usual David was great!
8/18/2024
Uzoma E. VERIFIED CUSTOMER
Very professional and knowledgeable
8/18/2024
Joseph A. VERIFIED CUSTOMER
Bryon was pleasant and professional, easy to work with. He made the entire process easy and seamless.
8/18/2024
Stacey S. VERIFIED CUSTOMER
Edward is amazing. He never ceases to amaze! Thank you for being amazing and always making sure our expectations are met and exceeded. He’s the best! Lexus is lucky to have him!
8/18/2024
Sahaib S. VERIFIED CUSTOMER
excellent service
8/18/2024
Ana O. VERIFIED CUSTOMER
David was very professional and assertive and detailed and I really appreciate his friendly and great service!
8/17/2024
Grace C. VERIFIED CUSTOMER
He had my paperwork ready when I dropped off my car which saved my time. I had to go back after picking up my car because “check engine See dealer “.Even though he had to leave when I went back he took time to resolve my problem before he left.very satisfied with his service.
8/17/2024
Jessie G. VERIFIED CUSTOMER
No comment
8/16/2024
Jose M. VERIFIED CUSTOMER
Asked how to use and or operate dash camera. David sid try but was unsuccessful as 8 digit code was not known for access and therefore un usable
8/16/2024
Chan K. VERIFIED CUSTOMER
Very good services
8/16/2024
H VERIFIED CUSTOMER
Excellent service, as always. We appreciate Scott always taking the best care of our vehicles
8/16/2024
Janice T. VERIFIED CUSTOMER
Edward is is very knowledgeable and professional as my service advisor
8/16/2024
Cristina R. VERIFIED CUSTOMER
Excellent customer service!
8/16/2024
Caroline T. VERIFIED CUSTOMER
David has been great to work with! He’s honest, helpful and very considerate. I only schedule service appointments with him. He is a GREAT addition to the Lexus Service Team!
8/16/2024
Alice P. VERIFIED CUSTOMER
Very satisfied
8/15/2024
Debra H. VERIFIED CUSTOMER
Efficient, well prepared
8/15/2024
Elein Z. VERIFIED CUSTOMER
I purposely set my personal belongings in a specific way so I could tell if someone had gone through them, when I got my car back someone was clearly rummaging through my things. I also was asked if I wanted a car wash which I said yes to & my car was in worst condition than I had dropped it off. I had gotten a wash only the weekend prior. Also I called David he said he’d call me back, never did, I followed up & left a voicemail & I still never heard from him. I also spoke with Simon in Finance who said he would call me Monday about a separate issue & also never heard from him. Honestly Lexus of Valencia has been nothing but bad experience after bad experience from day one. I regret resigning my lease, you guys do not care or take care of your customers. Highly do not recommend.