John perkins in 2004 told me to see Robert for service on my ES. Robert has been our service advisor for all three cars purchased at Lexus. Robert is a friend
With Robert, SERVICE IS PRIORITY.
8/4/2024
Joseph P. VERIFIED CUSTOMER
Scott always does a good job
8/4/2024
Catherine B. VERIFIED CUSTOMER
Bryan is always professional and thorough. I appreciate his expertise and explanations.
8/3/2024
Ken C. VERIFIED CUSTOMER
It took over 3 hours for 5000 mile check up
8/3/2024
Shannon M. VERIFIED CUSTOMER
Always the best service thank I !
8/3/2024
Carolyn W. VERIFIED CUSTOMER
Brian is the Best
8/3/2024
Jillian E. VERIFIED CUSTOMER
I honestly don't know who Robert Mellville is. My entire experience with lexus valencia has been a nightmare but I can't say it's because of him because I don't know who that is
8/2/2024
Lucy S. VERIFIED CUSTOMER
I purchased my first Lexus in 1990 and have had the cars serviced at several different dealers. Scott is the best Service Representative I have ever used, I would not consider anyone else! Any recommendation he has ever made I accept without question.
8/2/2024
Romana Ruth. VERIFIED CUSTOMER
Excellent service
8/2/2024
Oscar A. VERIFIED CUSTOMER
Edward always is easy to work with, He does what’s in the best need of the customer .
8/2/2024
Carol D. VERIFIED CUSTOMER
Scotty’s the best.
8/1/2024
Richard O. VERIFIED CUSTOMER
Brian is professional, welcoming, efficient and helpful. I very much appreciate him.
8/1/2024
Bryan P. VERIFIED CUSTOMER
Edward was extremely helpful, especially when I didn’t have an appointment and needed same day service. Thank you so much!
Carlene Payne
8/1/2024
Phong T. VERIFIED CUSTOMER
All of the services offered where not complete. I also, have a new gash on my dashboard. I tried calling twice to report but no call back. My commute to Lexus of Valencia is roughly 35 miles so not the most convenient to get to. Please assist.
7/31/2024
Bill S. VERIFIED CUSTOMER
David was great he explained everything to me very clearly and got me in and out in a timely manner. Well done David.
7/31/2024
CARSON A. VERIFIED CUSTOMER
David Ventura and Lexus of Valencia you guys were awesome! Five Stars!!
7/30/2024
Todd S. VERIFIED CUSTOMER
Your maintenance costs are too high and were unrealistic for the quoted repair. I realized that I can't afford to own a Lexus now or in the future unless through a lease, which I won't do. I picked up my car to have the work done elsewhere, which I assume is your business model. I have been a Toyota owner my whole life and thought I could get a little more from Lexus with the same type of service support. What I have learned is that I can't recommend the brand to anyone and that I will discourage it to my children and others.
7/29/2024
Noel N. VERIFIED CUSTOMER
David has always been very helpful. He is a five star in all aspects of being a Service Manager.
7/29/2024
Elvira E. VERIFIED CUSTOMER
I only take my car there for service. I wouldn't go anywhere else. :)