Lexus of Valencia Auto Repair Service

Good job

It took over 3 1/2 hours for an oil change

David was great but it was a horrifying experience all around. They didn’t tighten the lug nuts and they all fell off on my way home, causing my tire to dangle off the car and made it undriveable. I was stranded in the middle of an intersection in the middle of rush hour with cars honking st me constantly. Thank GOD no one was hurt or worse. I’m grateful I wasn’t on the freeway and grateful my baby wasn’t in the car with me but sadly I will never trust Lexus the same way I have for over a decade.

David was amazing. Checked me in and out without hassle. Made sure I got an Uber so I did not have to wait while car was serviced. Great personality!

Very accommodating and very professional.

Very Good. David

David did an excellent Job, very helpful and answered all my questions. I am coming back

Edward is a very helpful person.

David always takes great care of us. He makes me feel as though I’m his priority, even though I know I’m not his only client. He’s a natural.

Title: Inconsistent Communication and Delayed Resolution: A Cautionary Tale of Valencia Lexus Service My experience with Valencia Lexus's service department was marred by a series of communication mishaps, unmet promises, and a prolonged delay in resolving a seemingly straightforward issue (2yesrs). What began as a promise of a timely delivery of a second key for my vehicle quickly unraveled into a frustrating ordeal that required the intervention of corporate channels and the assignment of a dedicated case manager to address. Initially assured by Andrea, a representative at the dealership, that the delay in receiving the second key was due to a chip shortage impacting my vehicle, I patiently waited for the promised resolution within two months of my purchase. However, a recent conversation with corporate revealed that my vehicle was not, in fact, affected by the shortage, casting doubt on the accuracy of the information provided by Valencia Lexus personnel. The ensuing confusion and frustration stemming from this discrepancy compelled corporate to assign a case manager to oversee my predicament. Months of back-and-forth communication between corporate and Lexus of Valencia ensued before a resolution was finally achieved, culminating in the receipt of the long-awaited second key for my vehicle. This convoluted journey to obtain a basic service promised at the time of purchase not only tested my patience but also raised concerns about the transparency and accountability of Valencia Lexus's service practices. The discrepancy in information provided, coupled with the need for external intervention to address the issue, points to systemic shortcomings within the dealership's customer service and communication protocols. As a word of caution to prospective customers, I urge individuals to exercise diligence and discretion before engaging with Valencia Lexus's service department. My experience, marked by inconsistencies, delays, and the necessity of elevated intervention, suggests a pattern that warrants scrutiny. It is evident that my ordeal is not an isolated incident, hinting at potentially deeper issues that merit attention. In conclusion, while the resolution of my case was eventually achieved, the journey to get there was marred by confusion, delays, and a lack of transparency. Valencia Lexus would benefit from a reassessment of its customer service practices to ensure a more seamless and customer-centric experience for all patrons.

Great service

Edward is awesome. Goes above and beyond with all my car service needs.

Edward is great!

David was extremely helpful! It was my very first oil change since getting the vehicle and he made the whole process very smooth. He communicated everything with me. Thank you David !

Bryan is a great service writer

David was very helpful and had the best service!

Everything went great. Thank you

Listens, always attentive to issues. Works to resolve the concerns.

Edward is so knowledgeable and always willing to help. He provided me with superb service.

Edward is the best service rep!