Today was my first visit to Keyes Lexus of Valencia service department, and I was very satisfied with the exceptional customer care from David Ventura. I will definitely be back and would highly recommend this dealership for service.
2/18/2025
Audra M. VERIFIED CUSTOMER
Poor service and communication regarding the service we received. Our printed out invoice indicated a tire rotation was not performed, however we were charged for it. Then, upon calling Edward about the discrepancy, he said the tires rotation was completed. Inquired further regarding checkpoint inspection our Lexus and Edward said we willed
Receive it via text. Received a text and is showing that we did not pay for our service inspection sheet is blank. I paid for the service via cash. We are not happy with these issues we have encountered.
2/18/2025
Maria C. VERIFIED CUSTOMER
I’m very satisfied with Edward Simeon I’m giving him 5 stars .
2/18/2025
Dave C. VERIFIED CUSTOMER
Ed was great. Explained everything and was very professional.
My problem is with the dealership. All Lexus dealers I have previously had my car serviced ALWAYS offered a loaner car. Valencia does not. Not really the best for a luxury brand
2/18/2025
Debra W. VERIFIED CUSTOMER
The service was great! I am a first time Lexus buyer and glad I bought one!
2/17/2025
Vispi S. VERIFIED CUSTOMER
Ed is the best service adviser I have had in the 20 years I have been using
Lexus.
He is totally honest and goes out of his way to provide excellent client service.
He is hardworking and efficient.
2/17/2025
Andrew B. VERIFIED CUSTOMER
Thank you!
2/16/2025
Joan W. VERIFIED CUSTOMER
He did a great job
2/16/2025
Esther D. VERIFIED CUSTOMER
He was very helpful.
2/16/2025
Robert H. VERIFIED CUSTOMER
Edward as always took care of my vehicle. I have full trust in him to keep my Lexus running on tip top shape
2/16/2025
Carol L. VERIFIED CUSTOMER
Edward is the best and always takes very good care of my car. He has excellent customer service.
2/15/2025
Derrick A. VERIFIED CUSTOMER
I’m always very grateful for Ed’s service & guidance.
2/15/2025
Bernadith R. VERIFIED CUSTOMER
Excellent service
2/15/2025
Kay M. VERIFIED CUSTOMER
It was a painless repair service I received.
2/15/2025
Joel R. VERIFIED CUSTOMER
Jesse Colon is excellent, very friendly, polite and helpful. He made bringing our car in for a recall on a very rainy day pleasant.
2/14/2025
Don T. VERIFIED CUSTOMER
Edward always demonstrated exceptional professionalism by providing clear, concise communication and actively listening to my questions. He always ma ensuring that all questions were answered thoroughly and promptly.
2/14/2025
Jacquelyn T. VERIFIED CUSTOMER
Edward was excellent and provided the best experience ever. I will always ask for him