Scott Melville and his team came through for me on a very difficult problem. Don't know what I'd have done without him leading the effort.
5/24/2024
Farzaneh M. VERIFIED CUSTOMER
Bryan Stover is a very knowledgeable person who always help me with my car. I am very satisfied with his assistance.
5/23/2024
Margarita O. VERIFIED CUSTOMER
It seems there a lack of communication in your service department now.
5/23/2024
Mykala B. VERIFIED CUSTOMER
thank you
5/23/2024
Chris N. VERIFIED CUSTOMER
Bryan has always taken care of my ES350. This time my appointment was removed from his calendar, it would probably throw anyone a curve ball. Not Bryan. He worked it out, and got my ES350 back to me that same day. I can see why he has been there for 19 years.
5/23/2024
Bryan D. VERIFIED CUSTOMER
Edward is very pleasant to work with. He is professional and his customer service is exceptional! I look forward to work with him in the future.
5/23/2024
Stacey A. VERIFIED CUSTOMER
I just want to also say, that, David is someone, who I can always count on, to be honest, and kind, and thorough, whenever he works with me. I'm still waiting for my $150 deposit back, for the loaner car, at this time; but, otherwise, it was a pretty good experience.
5/23/2024
Chirstopher H. VERIFIED CUSTOMER
Edward was a complete professional 100% made me feel like I was part of the Lexus family. The experience was so good I will be bragging about him to all of my employees, friends and family.
5/23/2024
Katherine N. VERIFIED CUSTOMER
Always exceptional customer service and professional knowledge.
A pleasure to work with Bryan Stover.
5/23/2024
Edwin H. VERIFIED CUSTOMER
Since day one edward is a great asset to this company service dept lexus
Kind polite and very approachable plus the impact thing in business he always smile
5/23/2024
Lisa Y. VERIFIED CUSTOMER
Edward is always helpful and communicates with me and all my questions.
Lisa
5/23/2024
Angelito S. VERIFIED CUSTOMER
Excellent service. Thank you.
5/22/2024
Sandra P. VERIFIED CUSTOMER
Thank you for outstanding customer service!!!
5/22/2024
Ghada H. VERIFIED CUSTOMER
Very nice, friendly, respectful and pro!!
They did great job!
5/22/2024
Barbara T. VERIFIED CUSTOMER
Bryan and his team did a great job
5/22/2024
Dawn J. VERIFIED CUSTOMER
Edward was great!
5/22/2024
Stephanie L. VERIFIED CUSTOMER
He was great and provided great communication
5/22/2024
Elizabeth S. VERIFIED CUSTOMER
Horrible experience. Was told my car would be done Friday. I had to call Friday and leave multiple messages asking if my car would be ready and received no reply. I call 3 times on Saturday hoping my car would be done then but was told I my service person was off and someone else would call me back with an update. No call no nothing. I ended up spending hundreds on Uber and missed my friends wedding. Would I have just gotten a call on Friday I could have been able to rent a car. Didn’t even get the car back till Tuesday.Still no apology. Nothing. What a bad experience. I almost hope I never have to be back here. Unfortunately my warranty has to be fulfilled by Lexus dealer and this was the closest to my house. Do not recommend.
5/22/2024
Elli L. VERIFIED CUSTOMER
I had an amazing experience and I’m definitely coming back. Customer service was absolutely amazing and easy.
5/22/2024
Danica M. VERIFIED CUSTOMER
Bryan is amazing! He always addresses all my vehicle needs and makes the process of getting my car serviced easy. Him and I also connected over our love for Hockey and the LA Kings. Coming to see him is like seeing family or a very close friend.