David was friendly, had a great attitude, and was exceptionally accommodating to my car’s service needs. Truly an excellent service advisor… thank you David for being clear, efficient, and communicative throughout the entire process Im very appreciative!!
3/6/2024
Shirley B. VERIFIED CUSTOMER
Robert is the best- he always takes wonderful care of me. Excellent service and a caring, professional attitude - Thank you Robert!!
3/6/2024
Shaila O. VERIFIED CUSTOMER
David was terrific!
3/5/2024
Enrique B. VERIFIED CUSTOMER
Scott, has been my service advisor for many years and he has always been very supportive and helpful with my Lexus needs. I trust Scott and I’m grateful for his knowledge, kindness and honesty.
3/5/2024
Cassandra S. VERIFIED CUSTOMER
Thank you so much to Edward Simeon. He provided excellent customer service to me. He is very professional and knowledgeable. Great asset to have to the team. Edward have been my service provider on many time I come into service I only want to request to deal with him. Thanks again and give this amazing man an award and a raise.
3/5/2024
Robyn G. VERIFIED CUSTOMER
I always get the same great service from Mr. Melville. He is a nan of his word and always provides the best service possible for me.
3/5/2024
ALISON P. VERIFIED CUSTOMER
Yes, Bryan always goes above and beyond for me
3/5/2024
James B. VERIFIED CUSTOMER
Thank you
3/3/2024
Wanda B. VERIFIED CUSTOMER
Very satisfied with my service appointment!
3/3/2024
Helen L. VERIFIED CUSTOMER
David's service was satisfying because everything was kind and delicate.
3/3/2024
Lauren L. VERIFIED CUSTOMER
Thank you Senecca Torres
3/3/2024
Marvy F. VERIFIED CUSTOMER
We arrived at 9:00am, 15 minutes before our appointment for a simple 10,000 mile service, our first. The service took 3 1/2 hours to complete, it seemed like we were put off for others to be completed before us because we were the last ones in the waiting room, it was entirely vacant. You are not satisfying your customers by overbooking and overlapping scheduled service appointments. We have been loyal customers since 2004, when we bought our first GX470 and now two 2023 vehicles purchased in October, an ES 350, F Sport and an RX 450h F Sport, both on the same day. Please stop overbooking or your ratings will plummet. Additionally, Senecca Torres was very professional and apologized several times during the process for that we are grateful, service writers are not the problem, this is from a higher level. PLEASE CHANGE!!!
3/3/2024
Arthur N. VERIFIED CUSTOMER
Very personable and professional.
3/3/2024
Raul A. VERIFIED CUSTOMER
The service was great,also the waiting lobby is very welcoming
3/3/2024
Joe S. VERIFIED CUSTOMER
Thank u for loaner car a big help
3/3/2024
Rosalina A. VERIFIED CUSTOMER
Excellent service
3/3/2024
Phillip B. VERIFIED CUSTOMER
David is the best!!! He is very professional and extremely knowledgeable.
I always ask for him because he is so friendly.
3/3/2024
Bettye R. VERIFIED CUSTOMER
Mr Stover is always helpful and informative. His customer service skills are exceptional.
3/3/2024
Laura Z. VERIFIED CUSTOMER
Robert (Scott) was very helpful and responsive as usual. His knowledge and friendly nature make car maintenance an easy process and the reason I keep coming back.