As always, your service delivery is superior ! Edward is very knowledgeable and has vast experience with Lexus cars.
2/16/2024
Yunping S. VERIFIED CUSTOMER
Nice
2/16/2024
Lisa K. VERIFIED CUSTOMER
Brian does a fantastic job of communicating with me about my vehicle. He’s a very pleasant man to deal with. It’s because of him and the service I receive at Lexus Valencia that I am heavily leaning towards purchasing a Lexus again at the end of the year.
2/16/2024
David S. VERIFIED CUSTOMER
The proposed charges for repairs were unconscionably high and the proposed repairs proved to be unneeded. I’ve told everyone I know about these experiences
2/16/2024
Aaron K. VERIFIED CUSTOMER
Edward in the service department is one of the best guys I’ve ever dealt with. He communicates everything properly and is through. Trustworthy. I stay with Lexus because of this level of customer service.
2/16/2024
Nicole R. VERIFIED CUSTOMER
David was really nice & communicative!
2/15/2024
Robert S. VERIFIED CUSTOMER
Robert Melville is superb.
thanks Lexus.
2/15/2024
Shamar W. VERIFIED CUSTOMER
Edward is always very kind and professional.
2/15/2024
Kristine K. VERIFIED CUSTOMER
Bryan is a great representative of your brand. A true professional! Thank you.
2/14/2024
Patti E. VERIFIED CUSTOMER
Bryan is always great!
2/14/2024
Ruben R. VERIFIED CUSTOMER
I understand working on vehicles could be time consuming; however,I find it hard to believe that it takes over 3 hours to change the oil and filter on a vehicle. Also, I feel that sometime technicians don’t complete the work as documented on summary report. I had recently filled my right front tire with air but unfortunately I was not able to fill to factory specs due to broken gage at air station. I took my vehicle in for oil change with an over filled right front tire believing they would check tire pressure. I received my vehicle with the exact air on the right front tire which was 44 PSI. Factory specs require 35 PSI on tires. Summary report documented that technicians inspected all tires and air pressure was set to factory standards. This means the work that was documented was never completed.
2/14/2024
Barbara S. VERIFIED CUSTOMER
Edward is always professional and polite. Lexus keeps me posted on my car's progress and Edward called to let me know the car is ready. He always asks if I have any issues or concerns.
2/13/2024
Julie E. VERIFIED CUSTOMER
Thank you!
2/13/2024
Kyle S. VERIFIED CUSTOMER
Senecca was a great service rep, and make sure to communicate clearly and explain everything thoroughly
2/12/2024
Mark D. VERIFIED CUSTOMER
Bryan always does an amazing job. Great customer service
2/12/2024
Kelly P. VERIFIED CUSTOMER
David was very helpful!????
2/12/2024
Laura C. VERIFIED CUSTOMER
I am grateful for continued professional, friendly and thorough servicing of my car. In addition to my last visit I received a loaner car which helped tremendously to get my critical errands done and assist my family with their important tasks. Thank you !!
2/12/2024
Hugo C. VERIFIED CUSTOMER
Thank you
2/11/2024
Kevin P. VERIFIED CUSTOMER
Bryan has been our service advisor for many years. We trust his expertise and have always been very satisfied with his services. It’s due to him that we continue to come to Lexus to service our car.