Jesus provided excellent customer service and great communication.
2/8/2025
Schari M. VERIFIED CUSTOMER
Edward was awesome.
2/8/2025
Danyelle W. VERIFIED CUSTOMER
Edward was fantastic!
2/8/2025
Kimberly C. VERIFIED CUSTOMER
David was so helpful and thorough! I’m so grateful for Lexus of Valencia.
2/7/2025
Ibrahim I. VERIFIED CUSTOMER
Great service.keep up the good work.
2/7/2025
Raymund Y. VERIFIED CUSTOMER
Edward was great and very helpful with my service.
2/6/2025
Kyndal K. VERIFIED CUSTOMER
David is super awesome super nice pleasant great service love him so much he needs a raise!
2/6/2025
Brian W. VERIFIED CUSTOMER
Edward and the entire service department were friendly, helpful and accommodating. They completed a thorough service, in a timely matter.
2/6/2025
Ellen L. VERIFIED CUSTOMER
David was very present and helped me with some complicated decisions
I am grateful for his help
2/6/2025
Joseph P. VERIFIED CUSTOMER
He acted like he was doing me a favor, never acknowledged my name, no people skills, rushed me out, 1.5 hrs for an oil change. I had a 8 am appoint.first person there. I checked twice on status as he didn't keep me informed. I've been with Lexus 45 years, worst service I've ever had.
2/6/2025
John F. VERIFIED CUSTOMER
When I was checking in I told Jesse that the tires had just been rotated and it didn't need to be done but when I had a chance today to look at the report it says tires rotated.
Also I noticed that the report says rear brakes are needing to be changed and rotors turned. It would have been nice to know that before we left.
2/6/2025
Brian C. VERIFIED CUSTOMER
Well looked after by edward
2/5/2025
Loida G. VERIFIED CUSTOMER
I love going to have my service in Valencua Lexus , i always wait for my car., i love the waiting room clean and quiet, not to mention the coffee and popcorn????
They finished the service as it was promise, updated with what need to be done. And i like making appointment with Edward , very professional and explain what need to be done in simple way.
Excellent service.
2/5/2025
Victor P. VERIFIED CUSTOMER
It was an excellent experience to visit the Valencia Lexus dealership and especially to have Seg Edward as my service advisor. He is very professional and knowledgeable, it was a pleasure to meet him.
Thank you for your service
2/5/2025
Jennifer B. VERIFIED CUSTOMER
Excellent customer service!
2/5/2025
James H. VERIFIED CUSTOMER
David always greet me with courtesy and a smile. He always answer all my questions and make sure I am treated with utmost respect.
2/5/2025
Alexander C. VERIFIED CUSTOMER
Jesse is awesome. Thank you so much ????
2/5/2025
Richard Y. VERIFIED CUSTOMER
It really is great when you trust your service advisor and Jesse is the best—A First Class representation of Lexus of Valencia. It is a pleasure bringing my car to him!!
2/5/2025
Maria R. VERIFIED CUSTOMER
Jessie was attentive and had my car ready sooner than I expected.
2/5/2025
Marta M. VERIFIED CUSTOMER
Yes, David is wonderful. I have been using him for the last several visits. For years I was using Scott Melville and he was excellent, however he became so busy it was very hard to get a hold of him and now of course he is retired. I see a long future with David as long as he decides to stay.