Thank you and yes I was very satisfied with the service I received. Mr Bryan and Mr Ricardo were both very personable, professional, knowledgeable and accommodating. Mr Bran will be my go to person in the future if he is available.
1/14/2024
Robert M. VERIFIED CUSTOMER
Everything was great
1/14/2024
Venius L. VERIFIED CUSTOMER
Great Job
1/13/2024
Rose S. VERIFIED CUSTOMER
I had a scheduled appointment for 9 am. I arrived 15 minutes prior, at 8:45.
I needed to wait for my car and advise the service rep. Here’s where it gets frustrating, I received an alert from my car to the app saying my hood was opened at 11 am. Why, when I have an appointment, my car wasn’t looked at until 2 hours later? Staff was very nice and professional, with the exception of the service manager. Who seemed indifferent. When I told the service manager about the above, he just shrugged and said he’ll let my service rep know. It’s extremely frustrating to schedule appointments only to feel completely dismissed, like my time isn’t valuable.
1/13/2024
Susan S. VERIFIED CUSTOMER
Senecca is awesome, love working with her!
1/13/2024
Tannia R. VERIFIED CUSTOMER
Excellent customer service
1/13/2024
Glenda K. VERIFIED CUSTOMER
Great customer service was patient and answered all my questions.
1/13/2024
Gina P. VERIFIED CUSTOMER
Scott the service rep is fantastic he is so knowledgeable and so kind! Tsking my car to the dealership has always been such a hassle for me, now I don’t mind it at all! Thank you for your continued greet service!
1/12/2024
Ingrid B. VERIFIED CUSTOMER
Bryan is always kind and helpful. I appreciate his happy attitude, I specially request to work with him.
1/12/2024
Susana C. VERIFIED CUSTOMER
Bryan and Oscar were awesome. Best customer service at Lexus of Valencia.
1/12/2024
Leonard T. VERIFIED CUSTOMER
I have a problem with the supplemental seat belt restriction light coming on in the dashboard I was unable to have it fixed, because it comes on occasionally. So it was not on when I bought it in.
1/11/2024
Jandy G. VERIFIED CUSTOMER
The vehicle was finished in time that was promised. Seneca was very professional and courteous. The car wash was excellent.
Thank you!
1/11/2024
Roy C. VERIFIED CUSTOMER
Very very good, excellent job.
1/11/2024
Ramona R. VERIFIED CUSTOMER
David was very kind, professional & caring. He answer all my questions. I felt being welcomed by him.
1/10/2024
Tracy H. VERIFIED CUSTOMER
I love my car and I am not ready to part with it yet.
David gave me fantastic service yesterday
Thank you
1/10/2024
Michelle S. VERIFIED CUSTOMER
i was very happy with my service, was ready before it was suppose to be. So excellent service.
1/10/2024
Invest Apex. VERIFIED CUSTOMER
R l
Robert was well experienced Service Rider and a very kind person.