Very disappointing for my new car first oil change service at Lexus Valencia . I don’t think I’m coming back for any type of service unless or maybe if it’s under warranty due to the following reason .
Appointment scheduled Saturday 9:00 am no email or text confirmation.
Verified and confirmed customer service I will be waiting and she said it will take one hour/ half end up three hours just for oil change.
I appreciated the car wash but do it right at-least wipe down the car and the tires are super shiny but the wheels super are dirty it doesn’t make sense.
I was drop off by Uber at the Santa Clarita lanes instead of waiting for 3 hours at the dealership but no one called me my car was ready although my service advisor said before 12:00 . My service advisor is very nice , but ruined my entire day scheduled because of 3 hours oil changed.
11/19/2023
Robert S. VERIFIED CUSTOMER
Love me my Brian service advisor
11/18/2023
Balbino E. VERIFIED CUSTOMER
I like the service consultant Great guy !
He seen vert Honest and helpful …
I’m super satisfied !
11/18/2023
Carl S. VERIFIED CUSTOMER
Perfect execution and results all on time.
11/18/2023
Dinaz S. VERIFIED CUSTOMER
Ed provided excellent service!
11/18/2023
Rosalba M. VERIFIED CUSTOMER
Completely satisfied!!
11/17/2023
Hedy T. VERIFIED CUSTOMER
I love the service at Valencia Lexus.
11/17/2023
David M. VERIFIED CUSTOMER
Bryan has been very attentive and kept me updated on the status of the car maintenance service specially when it went 1 hr past the estimated time to be completed. It is much appreciated.
11/17/2023
Tony G. VERIFIED CUSTOMER
Thank you for loaning me the is 350 f sport, makes me really want to upgrade my 2009 model. Wonderful service and personality.
11/17/2023
Tina G. VERIFIED CUSTOMER
He has been a joy to work with.
11/17/2023
David K. VERIFIED CUSTOMER
Excellent customer service ????????????????
11/17/2023
Mohammed G. VERIFIED CUSTOMER
Mr. Simeon and his team done a great job.
11/17/2023
Elizebeth C. VERIFIED CUSTOMER
Bryan was very professional and attentive. He is very knowledgeable. I would recommend him highly.
11/16/2023
Annie W. VERIFIED CUSTOMER
David provided excellent service will call him before my next visit to schedule service
11/16/2023
Carol Q. VERIFIED CUSTOMER
It was my first time bringing my car in for service and I was very happy with the kind of service I received. David is excellent, very professional and accommodating in answering my questions, i felt i wasn't rushed in any way. I hope to deal with him regarding my car in the future.
11/16/2023
Edmond L. VERIFIED CUSTOMER
Great service , fast service and great and transparent communication
11/15/2023
Cheun S. VERIFIED CUSTOMER
Excellent job
11/15/2023
Richard E. VERIFIED CUSTOMER
I have not had a call back and my car is still not finished. This service provided and Internet email is a joke nobody monitors the responses.
11/15/2023
Robert S. VERIFIED CUSTOMER
Scott is our go-to service advisor. He has helped us with previous Lexus models we’ve owned and we have the utmost confidence in his service and repair recommendations. He’s a great guy and a star for the dealership.
11/15/2023
Kelly I. VERIFIED CUSTOMER
David was great. Very friendly, professional and helpful.