Great! Helpful and communicative! Excellent service love getting a clean car back too!
11/15/2023
Christopher S. VERIFIED CUSTOMER
Brian is hands down the BEST service advisor with whom I’ve ever had the pleasure of working! Beyond that… He’s a true friend. He looks after me and my family. I wouldn’t think of taking my car anywhere else.
11/15/2023
Lori H. VERIFIED CUSTOMER
Bryan is always my go to service advisor from the time I bought my car in 2005. Always makes me feel like my business and satisfaction is very important to him
11/15/2023
Joanne J. VERIFIED CUSTOMER
Edward was amazing! Top notch!
11/14/2023
Wendy R. VERIFIED CUSTOMER
Always very accommodating of my needs when taking care or providing maintenance of my vehicle.
11/13/2023
Lynette R. VERIFIED CUSTOMER
Bryan is the best of the best. I travel to Valencia from Universal City because of him. He is thorough, dependable and his customer service is worth making the drive. There are dozens of other places I could have my Lexus serviced that would be way more convenient but as long as Bryan is in Valencia, I’ll make the trip.
Lynette
11/13/2023
Nicholas L. VERIFIED CUSTOMER
Service was fantastic!
11/13/2023
Salvador M. VERIFIED CUSTOMER
Mr Robert is very profetional and good service advaisor
11/13/2023
Pamela V. VERIFIED CUSTOMER
Excellent service and follow-up!
11/12/2023
Nelson L. VERIFIED CUSTOMER
Great customer service very professional friendly and easy to talk too.
Would definitely come back thanks Senecca Torres.
11/12/2023
Eric K. VERIFIED CUSTOMER
Senecca Torres was fantastic at keeping me apprised of status and getting things done. It is representatives like her that will keep me coming back to Lexus and Keyes for service and new cars.
11/12/2023
Cynthia V. VERIFIED CUSTOMER
Mr. Edward Simeon did a great job to accommodate our vehicle for a good service. He is very helpful and kind person that every customer he did a service is very satisfied.
11/12/2023
Diana D. VERIFIED CUSTOMER
Edward and the team of technicians always go above and beyond to provide high quality service, we appreciate their care, honesty and effectiveness when taking care of our older car.
11/12/2023
Coleen N. VERIFIED CUSTOMER
David was great and Darrin amazing!
11/11/2023
Erum Z. VERIFIED CUSTOMER
Very hrlpful
11/11/2023
Cheng P. VERIFIED CUSTOMER
Edward is always helpful and trustworthy
11/11/2023
Donna R. VERIFIED CUSTOMER
Edward is great and I enjoy working with him!
11/10/2023
Debra B. VERIFIED CUSTOMER
WAY too expensive.
Bryan is great, but the service itself, and tires, should be half of what I was charged.
11/10/2023
Dave B. VERIFIED CUSTOMER
Great, thanks
11/10/2023
Vivian D. VERIFIED CUSTOMER
My experience with Seneca was great 10/10 she has been trying to get my car back to me w/o any issues and unfortunately the rest of her team is not backing her up with making sure their customer is satisfied. I have been at Lexus so many times for issues with my new car it ridiculous, about 4 times for the rear dome light, now for them damaging my driver side door and now car need minor auto body work!! I just think everyone who work on the vehicles need to really pay attention to detail!! They left the car with wax swirls and the roof of my car full of black greasy marks from fixing the dome light. Seneca really tried her best to getting us back into our car but again it’s unfortunate that the others didn’t.