Loose oil bolt.. husband had to retightened it and check oil level
7/18/2024
Kent M. VERIFIED CUSTOMER
Kim was gteat. I had an issue about the engine shroud. I had removed it so I could jump the battery so I could get my car to the dealership. I left it and the push connectors on my passenger seat. After the new battery was installed 5he shroud was not reattached. Nor was I asked if I wanted it reattached. I asked the service manager why and he brusqely said they leave it the way they found it. I said zi was in the waiting area and why didnt they just ask me. He just re-iterated the same point. They then re-attached it. Wjen I got home, I checked and it frankly was half-assed attached bit some of the puch pins had broken. The shroud was loose and could easily bouce off in bumpy conditions. $260 for a battery switch out is a premium price and I expect more thoeough and respectful treatment from the manager. Again, Kim is good and respectful to a 70 year old man. That is my feedback.
7/18/2024
Karl S. VERIFIED CUSTOMER
They did a great job
7/18/2024
David W. VERIFIED CUSTOMER
Excellent service; outgoing service personnel
7/18/2024
Pete S. VERIFIED CUSTOMER
Great place… I really like Kim. She cares about the customer and she is very knowledgeable about vehicles.
7/18/2024
Terence M. VERIFIED CUSTOMER
I was back home in 75 minutes. Very reasonable.
7/17/2024
Marget M. VERIFIED CUSTOMER
Thank you Jordan. I appreciate the excellent work you did on my vehicle.
7/17/2024
Loren F. VERIFIED CUSTOMER
Please, no survey! Kim did a great job!
7/16/2024
Cristina P. VERIFIED CUSTOMER
Service team was professional and courteous. They answered all my questions. Service was done in the time duration quoted without delay.
7/13/2024
Kent M. VERIFIED CUSTOMER
Kim is great!
7/12/2024
Karlei H. VERIFIED CUSTOMER
This is the first time that I have had the experience with the texting and the videos. I thought that was very nice.
7/11/2024
Lana H. VERIFIED CUSTOMER
Appreciated the friendly service of everyone we may have talked to. Went in inquiring about 1 recall to find out that there was more & went ahead and did them all!
7/10/2024
Duane B. VERIFIED CUSTOMER
Good communication and had everything completed on time.
7/10/2024
Rebeccah M. VERIFIED CUSTOMER
I just wish my original problem happened so it could get addressed.
7/9/2024
Michael B. VERIFIED CUSTOMER
Great service as always
7/9/2024
Shirley C. VERIFIED CUSTOMER
Very good. As always
7/9/2024
Jill V. VERIFIED CUSTOMER
Great team:)
7/9/2024
Sara L. VERIFIED CUSTOMER
I received a professional and timely service.
7/6/2024
Duane B. VERIFIED CUSTOMER
I was supposed to get a customer paid for oil change and it wasn’t done. I questioned the receipt but was told it was covered. Upon checking the receipt better at home I saw that it was only a tire rotation. I called back and they told me they would get me in to have it done as soon as I could get it back to the shop
7/6/2024
Shari B. VERIFIED CUSTOMER
Contact Duane at ****-****-xxxx.
We took it in for the 2nd time for an oil change ONLY and all that was done was tire rotation for the 3rd time in less than a month