Toyota of Warsaw Auto Repair Service

yes, but oil changes are becoming to expensive

Kim was very nice

Needed extra close inspection of the undercarriage for possible damage, found some, assessed as not an impact to drive ability or safety. Gave me peace of mind!!!

Where are my keys!!!!!!????? I now have to come to Warsaw for the 4th time?!?!?!? Why didn’t you put my keys in the car when you locked it up?!?!?! Is this just some kind of perverted game you are playing?!?!? I’m tired of messing with this place. Mail me my dam key!!!! Betty Sparks.

Good wu

It didn’t fix what I took it in there for and your technician is the one that messed it up in the first place I took it in there to correct an irregularity with regards to an image saying you needed service which it didn’t, and after he worked on that he turn something on that made the steering wheel jerk out of my hand and beep every time it went to the side of the road. I will bring it in next week and get that fixed as I have put too much time in it and don’t have time right now to do it busy weekend.

Excellent service thank you

Good service. Courteous. Efficient. Good communication.

Prompt service. Informative as to options. Helpful service desk.

I am so mad at the moment I can’t see straight! I called and made an appointment and dropped my car off Tuesday night 6/4 at which time the gentleman at the counter told me that if they found anything they would call me to see if I wanted it fixed or not. I got a message via text @ 9:32am on Wednesday 6/5 that my multi point inspection was done and ready for review and a text that my vehicle was ready to be picked up and I could go online and pay for the service and I wouldn’t have to wait in line. So I went online and reviewed the inspection. Several things confused me with this list of check off’s. I’m not even sure if my oil got changed or my tires were rotated as I requested when I dropped it off due to the fact we were going on vacation Saturday. So I went online and I payed the bill. But because of the confusion I had with the check list and the way the bill itself was written, I used the message box and sent a message wanting to know if the two filters were changed and were the battery cables cleaned as suggested. And again that we were leaving on vacation and I wanted these things done. I never got a response from anyone. I spent my late afternoon and early evening with my brother in law at logansport hospital getting his preadmission paperwork done for cancer surgery so I didn’t make it back to Warsaw until around 6:30pm. I unlock my car and I can’t find my keys anywhere. My husband comes over and looks and he can’t find the keys either. Now I’m upset. I live 45 minutes from the dealership. And every time I come up I have to make arrangements for my son who is a c-4 quadriplegic. So now I’m thinking great I have to come back tomorrow to get the car keys. I’m getting madder! So I pop the hood and we look at the filter and battery cables. Nothing had been done. IM REALLY MAD NOW. So I call and I leave a message. A not so nice message suggesting that someone get a hold of me and I’m taking my car home. Then my husband says babe we will have to come back up here to get the extra set of keys because we can’t go on vacation without them. So I call back and leave another not so nice message that I was leaving my car here and I wanted someone to call me first thing in the morning. I’m going to have to wait for my husband to get off of work and come back up to Warsaw for THE THIRD TIME. I also realized that I was supposed to take my car TONIGHT to have it detailed tomorrow morning! So now I have to cancel that. So am I happy no I am not! This whole thing is a disaster. And your company has been able to do something that I haven’t done in a long time. I lost my cool. I yelled at an answering machine! So now I’m wondering if my oil got changed or my tires rotated? Because my husband could have done what you did. Walked around my car and checked off boxes. Again I suggest that someone calls me asap and gets all of this straightened out. I didn’t pay $110 to be told what NEEDED to be done without ANYTHING BEING DONE! I have used your dealership multiple times since I purchased my car and not had an issue. I even looked at trucks the other night playing with the idea that it was time to trade my car in. The way I feel at this point in time. I’ll be more than happy to drive an extra 45 min and purchase it somewhere else. Betty Sparks

Why can’t you give a copy of inspection report instead of trying to download off of internet

Good communication and information. Prompt explanations of issues addressed

They encountered some issues, but kept the work time on my car as low as possible. I appreciated the ride home, and as soon as I had settled my bill my car was ready to go. Thank you Toyota Warsaw.

I needed my truck by 4pm and I got notification it was done much earlier

Awesome service

Thank you for correcting the issues on my Land Cruiser

I was greeted with kindness and respect. This was my first service for my 2024 vehicle and had no idea where to take my car. Kim was so awesome about giving me guidance for any other time I may come in. I had such a welcoming experience! Thank you!

Thank you for fixing the problems on my car. You guys did exemplary work. Future reference: Try to include all the parts and service on the text messages that you send to customers. Best Regards, Jonathan Y

Always treated with respect and everything is always done to my satisfaction.

I've been trying to find which service in town really cares about me and the needs I have. While I've sought loyalty with a few different places after owning my vehicle, I've struggled to land at a place I feel both taken care of an respected. Truly, the customer service and the kind personalities I encountered upon visiting Toyota of Warsaw stood out as a highlight to me. Dana and Kim were very helpful on the several accounts I've spoke with them, and Jordan was very kind and answered my questions after the fact once my car was ready to go. Regretably, I cannot remember the name of the other gentleman who worked on fixing airbag, but he was the MVP and I am very thankful for his care for my Carolla. I feel safer driving in my car knowing the airbag is fixed, and I look forward to feeling more confident after the Toyota of Warsaw team takes care of the remaining issues on Monday. Thank you all for being kind to me and treating me with respect. I hope you have a wonderful weekend!