It was a challenging and unique situation the Toyota team pulled through and was able to get me back on the road. Greatly appreciate Caesar and his team!
12/20/2023
Paul R. VERIFIED CUSTOMER
The staff is very good about meet and greet when you walk in the door! They let you know they care about you and your vehicle and there is always an up date on how things are going with your service. All I can say is outstanding customer service!!!
12/20/2023
Lichelle P. VERIFIED CUSTOMER
7:30am appt but when called at 11am to verify it was ready to be picked up at noon as I had planned I was told it had just been pulled in. That is also confusing because I received a text msg at 7:40 that the vehicle check in was complete.
12/20/2023
Alexia X. VERIFIED CUSTOMER
Very good setvicr
12/20/2023
Shawn P. VERIFIED CUSTOMER
My appointment for an oil change was at 8:30am. I waited & waited. My vehicle wasn’t finished until after 11am. Ridiculous! I could have made an appointment at the Fort Wayne dealership and be home before I was yesterday. I won’t buy or service my car at Toyota of Warsaw ever again.
12/20/2023
Rosalie K. VERIFIED CUSTOMER
My first time at your dealership. Great experience all the way around. Thank you for finding and fixing the problem.
12/19/2023
Bruce B. VERIFIED CUSTOMER
Great service! Job well done ????????
12/19/2023
Janet K. VERIFIED CUSTOMER
They were fast and so nice in the service department.
12/16/2023
William L. VERIFIED CUSTOMER
I don’t usually bother with these surveys, but 1 hour and 30 minutes is too long for an oil change and tire rotation. Especially since evidently that was done - I didn’t get a report on the brake and tire tread measurements this time. Finally, I presented a Toyota coupon for $10 off service up to $100, and $20 off service between $100 and $200 - I was given $10 off even though the before tax charge was $100,95., Just marginally over I realize, but given everything else I am questioning why I should keep coming back there for routine service.
12/16/2023
Ann M. VERIFIED CUSTOMER
Thank you
12/15/2023
Richard F. VERIFIED CUSTOMER
What brand of tires do you recommend?
12/14/2023
Tracy B. VERIFIED CUSTOMER
charged for services not received
I will not be back for service and I will not but my new Truck at this dealership
12/14/2023
Angie R. VERIFIED CUSTOMER
Travis was great! He had great communication. The car looked great and we are very satisfied with our service. Great job Travis! We will be back!
12/14/2023
Allan P. VERIFIED CUSTOMER
Very satisfied
12/13/2023
Vernon F. VERIFIED CUSTOMER
The estimated cost was $49.95 for an oil change. The approved amount when I checked in was $49.95. The amount I was charged was $71.32. Nothing extra was done. Very disappointing that the estimated price wasn’t the price I was charged. Also, I asked if service could check out a chirping noise in the passenger side rear brakes. When I asked about this at checkout I was told that would have required a test drive. I fully understand that, but why wasn’t I jus told that upfront when I asked about it?
12/13/2023
Curtis O. VERIFIED CUSTOMER
It is always a pleasure working with Kim. She is a great asset to the Toyota team as a friendly and professional service manager. I always look forward to working with her when I need my vehicle serviced.
12/13/2023
Cheryl H. VERIFIED CUSTOMER
Thank you! Done a good job.
12/12/2023
Charles F. VERIFIED CUSTOMER
Good service. Good communication
Reasonable price. Satisfied. 0-1
12/9/2023
Robert H. VERIFIED CUSTOMER
Travis was very helpful in answering all my questions. The entire service and sales departments have been Great! And the main reason I chose warsaw toyota over other dealerships, thanks