I know your new digital/online system is just starting. But. It was awful. I get that you want to show us things with the video walk thru. But you can barely hear the mechanic and even if I did hear him I have zero clue what I am looking at. lol By the time I log in and click on this and that and things load I could have walked over for human interaction. I was there for 2 hours. Again I know it’s new and you’re working thru things. But you really need an option to not use it if you prefer not to. Your older crowd. My 82 year old father would never do this. Also. The red/yellow/green inspection report…it was blank. Nothing written on it. No idea what shape my tires are in. Or my brakes. Just a blurry video. What am I supposed to do with that? Lol. I like to keep those inspection reports in my glove box. Not everyone likes everything digital. Some prefer to talk to discuss what’s going on. And for me that would be my Dr, my dentist and my mechanic.
8/13/2023
James L. VERIFIED CUSTOMER
Thank You for a great job
8/13/2023
Rigoberto S. VERIFIED CUSTOMER
Excellent Service, I'm happy to be back
8/12/2023
Susan B. VERIFIED CUSTOMER
As usual, the staff were knowledgeable, kind and helpful. And it was a pleasant surprise to leave the dealership with a freshly washed exterior. Nice touch!
Dennis Boone
8/12/2023
Steven S. VERIFIED CUSTOMER
Shannon was very friendly.
8/12/2023
Talaya Q. VERIFIED CUSTOMER
Blaise provided excellent customer service!! Very knowledgeable about his job. Blaise is great member of the Faulkner Toyota Team!
8/12/2023
David S. VERIFIED CUSTOMER
Very friendly and quick service
8/11/2023
Lois O. VERIFIED CUSTOMER
Please DO NOT contact me!
8/11/2023
Barbara G. VERIFIED CUSTOMER
Shannon is the best. He delivered on time and on price.
8/11/2023
Albert E. VERIFIED CUSTOMER
Not sure if stated in paperwork if my car was evaluated by the collision examiner
8/11/2023
Dipenkumar P. VERIFIED CUSTOMER
Great staff
8/10/2023
Steven S. VERIFIED CUSTOMER
I was told different wait times while I was there. If I knew who long it would really take, I would have left the car.
8/10/2023
Steven S. VERIFIED CUSTOMER
FYI that I did not work with Shannon. It was a gentleman, although I don’t recall his name.
8/10/2023
Miguel D. VERIFIED CUSTOMER
Excelente trato ????
8/10/2023
Kathleen B. VERIFIED CUSTOMER
You were all great to this sobbing widow, especially Joe D
.Thank yo.
8/10/2023
Alfonso L. VERIFIED CUSTOMER
Be advised I have not had anything done yet. I was advised I neede to wait for a part and come back and leave the car.
8/10/2023
Jennifer O. VERIFIED CUSTOMER
Shannon is very helpful and always keeps me updated in a timely manner! We enjoy working with him!