Rude service advisor from the start of the appointment. Whenever questions were asked, they were answered in a rude and unfriendly tone. One of the issues wasn’t resolved and was “referred to the body shop” with little to no explanation and also without any instruction on how to contact body shop etc. I expect better service from Faulkner especially based on previous appointments I have had with other service advisors.
1/9/2025
Chris T. VERIFIED CUSTOMER
Shannon was extremely helpful and I really appreciate him his service for me today makes me want to come back to Faulkner every time. I trust him and Faulkner to take care of my vehicle no question
1/9/2025
Daniel B. VERIFIED CUSTOMER
Everything was done within a reasonable time period.
1/8/2025
Donna D. VERIFIED CUSTOMER
Chris was very accommodating!
1/8/2025
Edward K. VERIFIED CUSTOMER
Only problem is they recommended they change the interior filter which I personally changed three months and 3000 miles ago.
Was not required !
1/8/2025
Joseph F. VERIFIED CUSTOMER
He was very courteous and answered all my questions
1/8/2025
Jitendrakumar P. VERIFIED CUSTOMER
Nice job
1/8/2025
Sean D. VERIFIED CUSTOMER
She was amazing and really helped me.
1/8/2025
Leonides R. VERIFIED CUSTOMER
Was done quickly.
1/7/2025
Glenn M. VERIFIED CUSTOMER
Always satisfied with Shannon as a service writer.
Five stars ????
1/7/2025
Jacqueline P. VERIFIED CUSTOMER
The most expensive oil change I have ever paid for my car!
1/7/2025
Jill T. VERIFIED CUSTOMER
There's no hesitation when it comes to having our vehicle serviced.
Ty
1/5/2025
Yuliya M. VERIFIED CUSTOMER
Great service!
1/5/2025
James S. VERIFIED CUSTOMER
Excellent service
1/4/2025
Karen N. VERIFIED CUSTOMER
Chanell Lofton is amazing. Her personally, is outstanding and above and beyond. Words are too little for a person who does her best to satisfy her customers.
1/4/2025
Christopher L. VERIFIED CUSTOMER
The dealership experience has always been great for myself and my family. Your staff goes beyond expectation.