I usually go to Christopher ( I may be spelling it wrong I think he spells it’s with K). I go at 12:45 every time I have an appointment. I asked the person who I spoke to, to book me with him cause he gets me in and out. He know I work at 2pm so he gets me in and out. I get there and it’s not him. I’m already there and need an oil change bad. So I stay. I left there at 3 pm! Never have I come there and left at 3pm. Apparently they were on lunch. So don’t schedule me at that time then. Christopher is the go to guy for me. I was late to pick up my granddaughter from school and work. I was pissed. But it is it what it is.
2/15/2024
Shannon H. VERIFIED CUSTOMER
Keep up the good work
2/14/2024
Joseph C. VERIFIED CUSTOMER
David went above and beyond by expectations. We ran into a little problem and he and Rich the service manager went the extra mile for me which was very much appreciated. I would highly recommend your service department in the future tip any of my friends and family.
2/14/2024
Ralph G. VERIFIED CUSTOMER
Good job thank you
2/13/2024
Edward T. VERIFIED CUSTOMER
Ridiculous experience this time. Not very likely to return next time I need maintenance or inspection
2/13/2024
Marija I. VERIFIED CUSTOMER
Thank you for a good job
2/13/2024
Maksim S. VERIFIED CUSTOMER
Thank you
2/13/2024
Daniel F. VERIFIED CUSTOMER
I waited 2 and a half hours for a simple state inspection. That’s waaaaay too long
2/13/2024
Marvin Z. VERIFIED CUSTOMER
I need to to pix my car on February 24 around 7:30am because I'm going to Harrisburg February 26 to attend chess tournament with my son please fix my car call me or text me
2/12/2024
James F. VERIFIED CUSTOMER
Very good.
2/11/2024
Martin W. VERIFIED CUSTOMER
Shannon does a super job.
2/10/2024
Robin H. VERIFIED CUSTOMER
All good till I got home and tried to attach the keyfob to my lanyard but could not there's no ring or metal key in the fob do I drill a hole in the fob that's not right any help on where the rest of it was left out thanks
2/10/2024
Joan M. VERIFIED CUSTOMER
The service rep was pleasant & kept me informed through text (I assume this is how it is done now) however it would have been more personalized if he had come to me personally to explain results of check of vehicle. As I don’t seem to be receiving any emails or mailings from Faulkner I asked if there were any discounts available. I was told no. In the past my adviser (Blaise) was able to check & give me small discount. Perhaps this is not permitted any longer & if so that doesn’t give me much incentive to travel to Faulkner when Sloane is closer to me. Thanks for reading.
2/10/2024
Navin S. VERIFIED CUSTOMER
Shannon is an excellent service manager. He's very knowledgeable about the cars and he's also very empathetic and understands what his customers are dealing with and goes out of his way to make things right.
2/10/2024
Daniel E. VERIFIED CUSTOMER
I Been going to your service center for over 20 years
Always a good experience
2/10/2024
Barbara K. VERIFIED CUSTOMER
Chanell Lofton is a real asset to your service team. Her understanding, caring, knowledge, quick response and pleasant demeanor is really appreciated.
2/10/2024
John J. VERIFIED CUSTOMER
Always start appointments on time, easy to work while I wait, and maintenance is performed quickly/explained in detail.
2/9/2024
Dave P. VERIFIED CUSTOMER
Excellent Service.
2/9/2024
Dennis I. VERIFIED CUSTOMER
Excellent
2/9/2024
Melanie M. VERIFIED CUSTOMER
Chris did great with listening to my issues with my tire. It was fixed quick and my inspection was done faster than I expected! Always a please seeing Chris and everyone at Faulkner again!