Faulkner Toyota Trevose Auto Repair Service

Very knowledgeable and helpful. He was an ace.

Excellent service! Shannon is terrific!

I never have any issues when getting my vehicle serviced at Faulkner.

Shannon used to give me a print out about the car’s inspection and what was done to the car, when I had my RAV 4. Missed getting that this time and the last time at my 10,000 check up.

None

Thank you too

Chris was very professional. Friendly. Confident. I never had a doubt that he knew what he was doing. He is an asset to your dealership. Treat him well.

Brake service performed timely and courteously.

Shannon handled me this time, you were really busy that day. That wasn’t an issue. The issue was that when you send the electronic invoice summary of work to be done, you only ask for Approve or No, maybe later. I wanted to know what the exact issue was, and could I drive safely without getting it done since I was taking a trip later this week. And I was given my keys without anyone explaining or seeing me and I got in my car and had to read that the part was back ordered. I like you guys and think you are professional, and drive from Glenside where I bought the car to you because of the way you handled me in the past. Everyone is running away from interaction with the customer, we’re not stupid.

Great thorough and quick experience, thank you!!!

Friendly and helpful

Thank you

The service is great, the employees are nice, courteous and very efficient in their jobs. They get your vehicle serviced as soon as possible.

I was very pleased with the services provided. Everyone was very friendly and the service team kept me informed throughout the service.

Thanks for the great service!

Thank you

I already replied to customer service email.

Excellent job and excellent worker’s

I did not have a good service experience this time at all. I have been having problems with my back hatch not opening/closing since October. I took video of it in November. I arrive. My vehicle covered with ice, not my problem we had an ice storm the day prior. The service writer questioning me about ice being the problem (you can’t get a 24 hour turn around appt there so that was just ridiculous to start). Then begins to lecture that if a critter ate something that’s not covered under warranty so already know he’s prepping to not want to fix it. Then told him that I already googled and watched video on how to reset the hatch and that it worked for about 48 hours and started not working again (so most likely not a critter anyway). So an hour later they tell me my car is done and they did nothing. They got a sensor code but it was a “past code” or some crap and that the technician couldn’t replicate the problem. Told to bring it back if happens again or I can just pay for it myself. Number 1, I work for a living don’t have time to pull up every time my hatch isn’t working. Number 2, why should i pay, it’s under warrenty. So before I leave, I of course try the hatch which doesn’t work! Replicated quickly. Just because I’m a woman doesn’t mean I’m an idiot. So I went back in asked them to find the service writer and asked him to close the back hatch that I have been fighting to close for 2 months every time I buy groceries or take the dog in car. So then I was told the warranty manager agreed to order the part. It shouldn’t be that hard, it’s a 2 year old 55,000 vehicle with a broken hatch that had a sensor code.

Excellent care, full clear explanations.