I appreciate the service I received & the time it took
1/6/2024
Kimberly R. VERIFIED CUSTOMER
I have always found Shanon to be professional and helpful and I will continue to use your services
1/6/2024
Margaret H. VERIFIED CUSTOMER
Thank you Channell
1/6/2024
Robert N. VERIFIED CUSTOMER
I was over charged when I have a service contract. They refunded my points when I questioned it. Other than that everything was good. Very friendly and helpful.
1/5/2024
Emal K. VERIFIED CUSTOMER
Lengthy Wait for Oil and Filter Change Service!
I was the dealership for a routine oil and filter change service, an appointment that typically takes 45 minutes to an hour. Unfortunately, during my last visit, the service extended to nearly 2.5 hours. This prolonged wait is concerning, as it exceeded the expected timeframe and inconvenienced my schedule. Swift attention to service efficiency would greatly enhance the overall customer experience.
1/5/2024
Scott G. VERIFIED CUSTOMER
Great team taking care of my vehicle. The use of the iPad and videos were awesome and we're helpful in making decisions for the repairs
1/5/2024
Patricia F. VERIFIED CUSTOMER
Chanell was wonderful. Very professional & listened to my car problem & handled it with no problem. I felt great leaving the car dealer because my car was in perfect condition & I felt safe again.
1/5/2024
Serghei Z. VERIFIED CUSTOMER
Simple and easy, friendly and awesome!
1/5/2024
Robert W. VERIFIED CUSTOMER
N/a
1/4/2024
John M. VERIFIED CUSTOMER
Very convenient & pleasant visit.
1/4/2024
Deborah B. VERIFIED CUSTOMER
Extremely pleased. Everyone is courteous, knowledgeable and efficient.
1/4/2024
James F. VERIFIED CUSTOMER
Great staff
Shannon was professional and very knowledgeable
1/4/2024
John F. VERIFIED CUSTOMER
Tried to get me to purchase something that was not needed .I will not be using Faulkner for any more services. I just had my car aligned by tire city a week ago and I just replaced the wipers and you tried to get me to pay for an alignment and wipers
1/4/2024
Lorraine M. VERIFIED CUSTOMER
Customer service was superb. I was in a pinch. I needed a battery and within two hours. It is done. From phone call to out the door less than two hours.
1/4/2024
Michael Z. VERIFIED CUSTOMER
Great servise. I'm very satisfied with the work.
1/3/2024
Lucia M. VERIFIED CUSTOMER
Thanks
1/3/2024
Cheryl V. VERIFIED CUSTOMER
Service is prompt and efficient
1/3/2024
Nancy L. VERIFIED CUSTOMER
Everyone was wonderful!
12/31/2023
Stephen E. VERIFIED CUSTOMER
Shannon is always so friendly and professional. He is a pleasure to deal with. Only complaint was I had an 8:15 appointment and the car was not ready until almost 3:00. I wouldn’t have thought it would have then to t long for an oil change. Maybe because it was the holiday week and some of your employees may have been on vacation?
12/30/2023
Jerald B. VERIFIED CUSTOMER
The service itself was fine. The service managers attitude really needs adjustment. He is argumentative and nasty!