First time using the new Express lane service. Everything was clean, neat, and everyone was friendly.
8/23/2024
Matt J. VERIFIED CUSTOMER
Heidi is always curious, professional and responsive.
8/23/2024
Anthony M. VERIFIED CUSTOMER
I live a couple hours out of town. Unfortunately, we had issues just outside of Dickson while traveling on a Saturday. I called the service department and asked if we could have it towed in to Reiselman. Heidi quickly said “bring it on in”. She told me that it would be looked at in a timely fashion. Two business days later she gave me a call. They were already looking into it, and had it fixed within a couple days later. Issue was covered under warranty. Although it was covered under warranty, I asked Heidi if she could call my extended warranty company so that I could seek rental reimbursement. Although Heidi clearly had a lot on her plate, she went above and beyond to file the claim for me. All of this would have taken weeks at my local dealership. I would consider driving the 2 hours to Reiselman in the future just to use Heidi. Highly recommend.
8/23/2024
Douglas B. VERIFIED CUSTOMER
I’m not too happy with having to wait 2 1/2 weeks to be hooked up to a machine and been told an hour later what was wrong with the truck and then when I went to pick it up two days later, they tried to charge me double what the original cost was gonna be
8/23/2024
Bruce P. VERIFIED CUSTOMER
I liked the new quick lube setup. I was in and out in 45 minutes.
8/23/2024
Victoria D. VERIFIED CUSTOMER
Heidi did a great job
8/23/2024
Phillip B. VERIFIED CUSTOMER
The service man was extremely courteous and polite. But Ford had not issued the parts to remedy the recall problem so he will have to come back at a later date. Don’t know why, but Ford In Dickson scheduled me with an appointment when it was not ready.
8/23/2024
Cayce D. VERIFIED CUSTOMER
April is always nice and helpful
8/22/2024
Angel N. VERIFIED CUSTOMER
I felt like a valued customer and that my time mattered.
8/22/2024
Jorge T. VERIFIED CUSTOMER
I ask only for oil replacement and pay $128,
My wife ask why is that price and they say because the Toyota is expensive an oil change?
8/22/2024
Joe C. VERIFIED CUSTOMER
Took far too long. Partially due to my fault but I question the sense of urgency in dealing with the third party warranty provider. They should be viewed as representing the FORD name when they provide coverage to Ford customers. I’ve been a Ford guy my entire life. My first car was a Ford, I’ve owned several throughout the years and currently have a truck and a 36 Coupe. That said they may be my last.
Bottom line is the dealer needs to be a better advocate for the customer.
8/21/2024
Corell T. VERIFIED CUSTOMER
Heidi is awesome to work with and always gives me honest assessments of wait times and pricing.
8/21/2024
Adam D. VERIFIED CUSTOMER
Heidi was freaking amazing! Nothing but helpful from beginning to end. Saved me money the last day by asking about something I didn’t even know about. 10/10 would recommend to anybody!
8/19/2024
Patricia Q. VERIFIED CUSTOMER
Good,professionaljob.
8/18/2024
Steve R. VERIFIED CUSTOMER
Great customer service today from the Quick Lane team. Thank ya'll!
8/16/2024
Mike B. VERIFIED CUSTOMER
Left it early & Picked it up early b 4 Lunch
8/16/2024
Billy B. VERIFIED CUSTOMER
She is the best service tech that I have dealt with at your dealership.
She's very knowledgeable in her field and has a way of communicating with me the customer.
She's great
8/16/2024
Michael S. VERIFIED CUSTOMER
Jonathan was a great advisor… kept me informed and helped me get back on the road
8/15/2024
Tina K. VERIFIED CUSTOMER
The tech had been delaying working on my car and told the service writer that they would be done with it one day then was never even touched and then when I was trying to find out what’s going on then was told it would be done another day then that didn’t happen either and then they did it again and it was still a day later then what they said I do not like the part of being lied to