Keep bringing my truck back for sensor replacement, can't seem to figure out which sensor.
4/10/2024
Dina J. VERIFIED CUSTOMER
I am very pleased with the service I received
The staff were very nice and the work was done
In a very reasonable amount of time.
4/10/2024
Dewayne C. VERIFIED CUSTOMER
Heidi was great
4/10/2024
Charles S. VERIFIED CUSTOMER
April Hunter is what Reiselman Ford and every business needs to get great reviews. She met me with a beautiful smile and was very courteous. She asked what she could help me with and answered every question I had about my truck and told me what they could do for me. I was in for an oil change and service and had a tail light that needed replacing but I asked about new tires for the next time I came in and she showed me different ones and gave me prices for them. She’s an excellent representative and I hope to get her again the next time I come in. I give her 11 stars out of 10.
4/9/2024
Justin C. VERIFIED CUSTOMER
They even did a free alignment on the front end when my recall was a tow link in the back, I appreciate the going above and beyond!
4/8/2024
Johnathan S. VERIFIED CUSTOMER
Very good at keeping me ip to date on service of my vehicle
4/7/2024
John F. VERIFIED CUSTOMER
Heidi was great.
4/6/2024
Pamela M. VERIFIED CUSTOMER
Thank you so much for providing this service
4/5/2024
Betty S. VERIFIED CUSTOMER
Johnathan is an excellent employee. He handled all our concerns quickly. Even though we had a problem with the vehicle after we took it home, he responded quickly and took care of the issue.
4/5/2024
Pamela M. VERIFIED CUSTOMER
I absolutely love this experience
4/5/2024
Kenneth H. VERIFIED CUSTOMER
April was great to deal with on our Expedition repair. She communicated frequently with updates and status. She stayed late to make sure our coding was correct. Friendly and professional. 5 stars.
4/5/2024
Jeffrey P. VERIFIED CUSTOMER
Great service without the pressure of additional needs
4/4/2024
Bernard S. VERIFIED CUSTOMER
They don’t need to contact me. We talked with the service manager. Jonathon did a good job; he may be as uninformed as we were, so, no blame there.
Basically, when I make a specific day appointment (as opposed to just dropping the vehicle off) I expect the work to be completed in an expedited manner. It wasn’t. It took your service department 7 days before I could pick it up. The parts for the repair came to you 4 days earlier. In the meantime I’m paying for a rental vehicle.
Regards
4/4/2024
Daniel M. VERIFIED CUSTOMER
Excellent in all aspects
4/4/2024
Jamie M. VERIFIED CUSTOMER
Mr. Taylor was very good. I had questions about my bill and he answered the questions in an honest, straight forward manner.
4/4/2024
Megan T. VERIFIED CUSTOMER
Heidi was very kind, empathetic, and professional. However, the service department repeatedly damaged my vehicle and ultimately did not give the vehicle back in the same condition it was in when I brought it in. I have never had such an awful experience.
4/4/2024
Linda S. VERIFIED CUSTOMER
April is great, she has taken care of our vehicles very efficiently
4/4/2024
Jessica T. VERIFIED CUSTOMER
April was very informative and friendly. She got me in and out quickly!
4/4/2024
Larry M. VERIFIED CUSTOMER
She did a good job. I submitted several questions about the service, schedule, work quality and price. She answered those and when I had an issue, she provided an acceptable alternative way.