John did an excellent job with the processing of my Highlander.
I consider him you best service manager. I trust him completely.
I look forward to working with him again.
10/1/2024
Patty P. VERIFIED CUSTOMER
Courteous timely customer service as always ????
10/1/2024
Ted K. VERIFIED CUSTOMER
My service representative was fine and did his job professionally and politely. My problem was with the fact that firelands Toyota wanted $318 to diagnose and replace one, I say one tpms sensor. Come on man.
9/30/2024
Robert P. VERIFIED CUSTOMER
I like the idea of appointments and we got in on time and the service was great thank you very much
9/30/2024
Gary D. VERIFIED CUSTOMER
Great professional job
9/28/2024
Xavier R. VERIFIED CUSTOMER
John was polite and well spoken. He cared about my time when repairs were delayed. An excellent customer service experience.
9/28/2024
Cynthia L. VERIFIED CUSTOMER
It took too long.
9/27/2024
Glenda S. VERIFIED CUSTOMER
It is a comfort to know you want the best for your customers. In today’s world that means a great deal. Thank you!
9/27/2024
Russell C. VERIFIED CUSTOMER
Very professional from the time I arrived until the time I left. Service was performed on time and in a very timely manner.
9/27/2024
Jon K. VERIFIED CUSTOMER
The service was provided very effective and efficiently. No work was provided until I had an opportunity to discuss what needed done and cost. The staff is always very courteous and I appreciate the honesty. Thank you.
9/27/2024
Reineck Living. VERIFIED CUSTOMER
Everything seems great Well let you know if we have any problems ????
9/27/2024
Victoria S. VERIFIED CUSTOMER
John got me in right away without an appointment when I had concerns about noises from my brakes. I appreciate that so much. The Service Department cares for the safety of their customers as well as the performance of the vehicle. Darrell inspected all four tires, brakes, etc, not just the one making the noise. That kind of service is rare today, but not at this dealership. I have been a customer nearly 30 years and consistently receive this quality service. Thanks so much!
9/26/2024
Sherry W. VERIFIED CUSTOMER
Your service department has always been very courteous and professional with me.I am completely satisfied with today's service as always. Thank you.
9/26/2024
Leslie M. VERIFIED CUSTOMER
We really are impressed with the service there!!!
9/26/2024
Laura M. VERIFIED CUSTOMER
On the way home, it was the smoothest ride in years! Apparently your team was the first one that fixed it properly.
9/25/2024
Janet C. VERIFIED CUSTOMER
John always works efficiently & keeps me updated on the progress of my car service. He also has a positive attitude & works with a smile.
9/25/2024
Mary W. VERIFIED CUSTOMER
Your service group always takes great care with us.
9/25/2024
KATHLEEN N. VERIFIED CUSTOMER
Very professional and courteous. The service was done very quickly.
9/25/2024
John E. VERIFIED CUSTOMER
Always had the best satisfaction with the car service. That is why I continue to deal with Firelands-formerly Kasper. After 16 Toyota’s -a pleasure to deal with them.