When I took it back to them and asked him to make it right they said that they would make it right and I trust him that they will
9/17/2024
Gary W. VERIFIED CUSTOMER
We waited over an hour and a half for a scheduled tire rotation . The mal- aligned hood should have been scheduled with the body shop as I was told on two previous conversations without attempting it today. The bolts attached to the hood aren’t even scratched yet the hood is worse now than when we brought it in. How was the unsuccessful adjustment attempted? The cargo net and some other items were lying in the cargo bay. Why were they removed from the spare tire storage area? Our receiver hitch cover is missing.
9/17/2024
Deanna J. VERIFIED CUSTOMER
I let service know I would be back the following morning to pick up my car. I was in the area around 8 Friday night and noticed the car was finished and sitting outside. I stopped to look at the tires, well after the dealership was closed. My car was never locked and the keys were in the cup holder. Anyone looking thru cars that night could have easily stolen mine. I took my car that night. Nobody noticed it was missing. Nobody called to ask if I picked it up. Wry disappointed.
9/17/2024
Kimberly N. VERIFIED CUSTOMER
Courteous and very informative. Thank you for the outstanding service!
9/15/2024
Robert R. VERIFIED CUSTOMER
The car wash and sweeping the inside was a very nice surprise
9/14/2024
James D. VERIFIED CUSTOMER
John has always helped me at the service desk
9/13/2024
Brenda S. VERIFIED CUSTOMER
Too expensive
9/13/2024
Kristen B. VERIFIED CUSTOMER
John was welcoming and kind. He explained everything well.
9/12/2024
Robert S. VERIFIED CUSTOMER
Dave was attentive and took the initiative to take care of the repairs and claim with the forever warranty. Very much appreciated!
9/12/2024
Craig T. VERIFIED CUSTOMER
Thanks for the help maintaining my vehicle.
9/12/2024
Rusty A. VERIFIED CUSTOMER
Just a great experience.
9/12/2024
Huy T. VERIFIED CUSTOMER
John's very professional and job well done.
9/12/2024
Chase H. VERIFIED CUSTOMER
He was great on top of everything with my truck and communicated well
9/11/2024
Joan S. VERIFIED CUSTOMER
John was very nice and welcoming.
9/11/2024
Legends Recovery. VERIFIED CUSTOMER
Always a pleasure doing business with Firelands Toyota.
9/11/2024
Beth E. VERIFIED CUSTOMER
Fast and efficient service!
9/11/2024
Martha V. VERIFIED CUSTOMER
Happy
9/11/2024
Lynsie C. VERIFIED CUSTOMER
Always professional and happy ! All around phenomenal customer service !!
9/11/2024
John J. VERIFIED CUSTOMER
Always satisfied with John and the Firelands team. No better place to service my vehicle.
9/11/2024
Donald D. VERIFIED CUSTOMER
My truck was hit and damage to the rear bumper. What is going to be done about it thank you