Keep up the great work! Thank you for excellent service!
8/13/2024
David P. VERIFIED CUSTOMER
Our Tacoma had a due for servicing oil change. Afterwards it was discovered that a cabin air filter was also due to changed so I received a call to schedule a time and it was taken care of quickly and very soon alter the call. I’m very pleased with the service we receive from Firelands Toyota and I will continue to seek my servicing from them. Thank you
8/13/2024
Kenneth D. VERIFIED CUSTOMER
Very friendly and professional. John and Grant excellent employees
8/13/2024
Joanne E. VERIFIED CUSTOMER
Service was fine I appreciated that my car was washed, however, the water spots remaining on the car were so unsightly the car had to be washed again right away.
8/12/2024
Larry S. VERIFIED CUSTOMER
I’m completely satisfied with my services for my tundra. Thanks for all the help your store has given me over the years.
8/12/2024
Victoria F. VERIFIED CUSTOMER
Thanks for getting me in on very short .
8/11/2024
Nancy D. VERIFIED CUSTOMER
All went very smoothly; service people were knowledgeable, helpful, professional, and pleasant.
8/10/2024
Gregory H. VERIFIED CUSTOMER
Great people
8/10/2024
Allan K. VERIFIED CUSTOMER
Dave Davis does a fantastic job of explaining everything pertaining to the problems with my truck. He knows pricing off the top of his head, and he has a great personality.
Al
8/9/2024
Rachel B. VERIFIED CUSTOMER
John James does a great job. Always friendly & professional. He explains everything clearly and very genuine. Always appreciate his help!
8/9/2024
Cynthia D. VERIFIED CUSTOMER
Very considerate service dept . Explained everything, even though I was in there for maintenance. Great job and my car was waiting for me as o got the text from the service dept . Thank you!!
8/8/2024
Syjngjen T. VERIFIED CUSTOMER
It’s always a pleasure receiving service at the dealership and they are willing to accommodate as I don’t live at home much they drop my vehicle off in my driveway. Service is so seamless.
Thank you Firelands Toyota
8/8/2024
Christina S. VERIFIED CUSTOMER
The cookies are a nice touch LOL!
8/8/2024
Ellsworth H. VERIFIED CUSTOMER
He's definitely the type of person who you want working for you.
8/8/2024
Gene H. VERIFIED CUSTOMER
Fast, efficient and friendly
8/8/2024
Kyla B. VERIFIED CUSTOMER
Management was super rude - we noticed they did not rotate my tires my boyfriend went in and said something to somebody in service a worker came out and stated “problem” we proceeded to explain that my tires were not rotated. Terrible customer service will not do business again with this location.
8/7/2024
Jeff P. VERIFIED CUSTOMER
I live on Kelley’s Island and while my car was being serviced I received a warning that the ferry boats were shutting down. Your representative made sure I was able to leave the dealership and return home before the storm hit. Thank you for your consideration.
8/7/2024
Michael P. VERIFIED CUSTOMER
This dealership and the people is why we drive from Marion.