John is a true professional; he keeps me updated and explains the service for my car completely.
8/6/2024
Russell G. VERIFIED CUSTOMER
Completed in time frame given. Courteous and professional service
8/4/2024
Jewel T. VERIFIED CUSTOMER
Great service
8/4/2024
Autum S. VERIFIED CUSTOMER
Only concern was the car saying it had a low tire pressure after I got it.
8/3/2024
Ken F. VERIFIED CUSTOMER
Thanks again for getting me In on short notice. It worked out perfect for my traveling.
8/3/2024
Mary Jane. VERIFIED CUSTOMER
Friendly speedy service
8/3/2024
Victoria L. VERIFIED CUSTOMER
Train your service people on how to use the Sunbit program. I expected to only pay $80 but they couldn't figure out how to do it so I paid $243 instead.
8/2/2024
Steve J. VERIFIED CUSTOMER
Thank you very much for getting me in yesterday, even though I made my appointment for a different dealership ????
8/2/2024
Trisha B. VERIFIED CUSTOMER
Fantastic job! I surely didn’t expect to purchase 4 new tires but I was not surprised. Dave was up front and honest, I did not feel as if I was being taking advantage of or talked down to. Everyone at Firelands is always kind and friendly, thank you.
8/2/2024
Dana W. VERIFIED CUSTOMER
Always a great experience
8/2/2024
Sarah K. VERIFIED CUSTOMER
I truly appreciate Ryan and Mark for going the extra mile and helping me in a very tough situation. Amazing customer services extremely hard to find these days! These two went above and beyond, and I truly appreciate that.
8/2/2024
Jeremy S. VERIFIED CUSTOMER
Debating on keeping the 4Runner or what are lease options on the Land Cruiser?
8/1/2024
Jim F. VERIFIED CUSTOMER
Your service department staff members are professional,customer friendly and do a great job. Maintenance service was great as usual. Disappointed with the vehicle detailing job. We have paid less for a much better job. Not a deal breaker. See you for our next maintenance service appointment.
7/31/2024
Peter H. VERIFIED CUSTOMER
I have had the pleasure of working with John ever since I bought my RAV4.
John is friendly, professional and gives me service packages and options that work for me. He Is my trusted service advisor.