Firelands Toyota really tries and they're fair and honest that's how I feel
7/28/2024
Douglas M. VERIFIED CUSTOMER
Yes, the people at the service desk were very kind and informative. They clearly explained some potential issues that will need to be addressed in the future but didn’t pressure me to do them now.
7/27/2024
James R. VERIFIED CUSTOMER
The inside of the Camry was dusty and dirty. It was beneath all previous experiences. Outside was good. The dashboard safety settings (front mitigation,blind spot, etc.) showed an intervention by the technician and we’re working on returning to previous. We’re older and the owners manual instructions can be challenging. The repair was performed satisfactorily.
7/27/2024
Paulette W. VERIFIED CUSTOMER
Dave did a great job of making the visit to Toyota welcoming, understandable and efficient. This guy does a great job.
7/27/2024
Anne Marie. VERIFIED CUSTOMER
John handled my problem with efficiency. He listened to what the problem was came out and looked at my car, even though they were overwhelmed with how busy they were, he still found room to fit me in the very next day, and my car was completed and finished. I had a bad valve and couldn’t put air in the tire so, I was not able to drive My car, so he knew how important this was for it to get fixed.
7/27/2024
Karla C. VERIFIED CUSTOMER
Very prompt and polite service.
7/27/2024
Smola Living. VERIFIED CUSTOMER
Very efficient on top of it .
7/25/2024
Debra B. VERIFIED CUSTOMER
Thank you
7/25/2024
Kelly F. VERIFIED CUSTOMER
I am always greeted with a smile and staff are friendly.
7/25/2024
Mary L. VERIFIED CUSTOMER
John was able to get my van on the schedule quickly. He offered the service plan that will be of great value. Very satisfied. I will only bring my vehicle to Firelands for service.
7/24/2024
Annette D. VERIFIED CUSTOMER
Dave did a great job in handling a work shortage
so that I would not be inconvenienced by having to return a second time
7/23/2024
Tina T. VERIFIED CUSTOMER
Thank you ????
7/23/2024
Christine F. VERIFIED CUSTOMER
Thank you
7/21/2024
Dori D. VERIFIED CUSTOMER
Friendly and helpful people
7/21/2024
Chandu P. VERIFIED CUSTOMER
Same response to very simple request to adjust head- lights beams, as one is pointing up and another pointing down. How difficult is it??
However, for my last three service calls in past 18 months, the response I have received is, “ we don’t have a technician to fix it this time!! We will be able to fix it at your next service call!!!!
7/20/2024
Helen L. VERIFIED CUSTOMER
Fewer text messages. I don’t need a text message to tell me I have arrived for my servicing appointment! Duh!
7/20/2024
Karl G. VERIFIED CUSTOMER
Everyone that we came into contact with was friendly and efficient. Special thanks to Ryan for stepping up and making everything right!