I asked two different times to have the tech reset my compass on my FJ after replacing the battery. I was assured by Dave my ASM that it was done. It wasn’t!! Had Dave only walked out and double checked that it was done you’d have a 100% happy customer. But he didn’t. He just assumed it was done. Also stereo was on a rap station super loud. Again had the ASM double checked his tech’s work that would have been avoided as well. When I ran my dealership # 1 rule was EVERY vehicle coming out of the shop got a walk around post work by the ASM. Interior checked and body checked.
7/18/2024
Timothy W. VERIFIED CUSTOMER
I am very satisfied and grateful to Dave Davis and Firelands Toyota. I am always treated with courtesy every time I visit. Dave was very helpful and friendly
7/17/2024
Timothy L. VERIFIED CUSTOMER
Dave did an excellent job and really took care of my car and me. I greatly appreciate it.
7/17/2024
Adele T. VERIFIED CUSTOMER
Chad very nice man.
Dave was upfront. Very pleasant. Did Not try to over sell me anything pointed out the facts gave me options. Too many dealerships are not honest and upfront with people and make up problems. I did not feel that way yesterday.
7/17/2024
Amber S. VERIFIED CUSTOMER
I was asked if I was the oil service package. I agreed ant first. After a great dealing of talking we decided the next day we didn’t want it. Only to be told the person sent the paper work out already without us paying for it so we were pretty much forced to pay something. I feel like nothing should have been sent out if a payment was not done.
7/14/2024
Dennis J. VERIFIED CUSTOMER
One would think that the service department would know that my car has extended maintenance warranty and other warranty’s for the vehicle. Would have been charged if I did not insist that they check there records and I have to show all the documentation. Very disappointing
7/13/2024
Jacob L. VERIFIED CUSTOMER
Thank you for the excellent service!! I will definitely be returning in the future for service and new car purchases!!
7/13/2024
Tammy P. VERIFIED CUSTOMER
Loved the video inspection. First time I have seen that. Very pleased with all staff that had contact with.
7/13/2024
Laura S. VERIFIED CUSTOMER
Upgrade your customer waiting area. Seating is worn out and does not meet the prices being paid for the vehicles
The staff was great, no complaints. Just address your waiting area. The business makes enough money to upgrade
7/12/2024
Jeanne S. VERIFIED CUSTOMER
Very happy. Swithn the service
7/12/2024
James Y. VERIFIED CUSTOMER
Dave is super in the service department. Dr Jim Young
7/12/2024
Joseph C. VERIFIED CUSTOMER
Employee was friendly and knowledgeable.
7/12/2024
Jason B. VERIFIED CUSTOMER
Had to drive back in because tech didn’t clear maintenance alert on dashboard and didn’t remove or update next service due sticker.
7/11/2024
Kenthia W. VERIFIED CUSTOMER
Thanks
7/11/2024
Kenneth W. VERIFIED CUSTOMER
I took my vehicle in to have right front tire fixed, it was unrepairable , that I understood, but why they rotated my tires I wasn’t happy about, I told service writer I had only 3000 mile on them, & i agreed if it was under warranty that’s ok, I didn’t want to use my contract for that service ???????
7/11/2024
Mary O. VERIFIED CUSTOMER
Satisfied
7/11/2024
Bruce W. VERIFIED CUSTOMER
Very good as always.
7/11/2024
Kathy D. VERIFIED CUSTOMER
You send me emails with deals and you won’t honor them.
7/11/2024
Sally B. VERIFIED CUSTOMER
I’m always satisfied with the quality of service and how I am treated every time my car is serviced