Dave did an excellent job of helping us in every way.
Al King
5/16/2024
Terra W. VERIFIED CUSTOMER
The service team is fantastic!!! They greeted me by my name , the girl to the far left was so helpful!!! I wish I could remember all there names but the girl to the far left she greeted me first both times I went! All of them were phenomenal and very helpful! A wonderful experience! And the waiting room was very cozy and it’s nice to have refreshments what a greet company I’m so happy I chose to go to firelands Toyota!!!
5/15/2024
Joe O. VERIFIED CUSTOMER
John James and the Toyota crew went above and beyond to fix my vehicle correctly and in a timely manner. I would highly recommend Firelands Toyota for all my Toyota needs. I’m beyond satisfied with them.
5/15/2024
Carrie M. VERIFIED CUSTOMER
Quick and efficient!
5/15/2024
Rod W. VERIFIED CUSTOMER
Great service as usual
5/15/2024
Margaret P. VERIFIED CUSTOMER
I never met John James but otherwise had excellent service and friendliness.
My key fob doesn’t work too lock or unlock the jeep, I went too get a new battery and it still didn’t work, they said it needs to be reprogrammed. Would this be covered by you?
5/12/2024
Victoria S. VERIFIED CUSTOMER
I am always treated well by John, Darrell and Jamie in the Service Department. These individuals are a major asset to this dealership. Thanks so much.
5/11/2024
Mary H. VERIFIED CUSTOMER
Great friendly service!
5/10/2024
Jeffrey P. VERIFIED CUSTOMER
They got me in and out quickly and did a very nice job.
5/10/2024
John H. VERIFIED CUSTOMER
I will do. John is a good professional
5/9/2024
Kyle R. VERIFIED CUSTOMER
N/a
5/9/2024
Gary W. VERIFIED CUSTOMER
Unsatisfactory management of our hitch installation.
5/9/2024
Earlene S. VERIFIED CUSTOMER
I've always felt very confident when bringing my car here for service. The attendants like John James are always pleasant and helpful and the mechanics are quite knowledgable and capable of any repairs that need to be done to your car.
5/9/2024
Lou G. VERIFIED CUSTOMER
The technician left my truck dirtier then when I dropped it off. White goo like substance on my tires and rims.
5/9/2024
Michelle L. VERIFIED CUSTOMER
I was very disappointed this time with the service. Our car was there for 2 WEEKS. We were promised it to be expedited and then it seems the part wasn't ordered at all. Randomly when I called after 2 WEEKS 'the part is on it's way from Cleveland today'.
Not pleased this time.
5/9/2024
Dennis V. VERIFIED CUSTOMER
They kept me posted on progress of the service and repairs. Thanks