My fan is now making a noise when its on medium to high. It was not prior to service
2/3/2024
Barbarra S. VERIFIED CUSTOMER
Noah Motley is very kind, helpful, takes his time to listen to my concerns and explains things thoroughly to me. Noah is polite and knowledgeable as a customer service representative and a pleasure to see anytime I come in or talk to when I call for any reason. He is a great asset to your dealership.
Barbara ****
2/1/2024
Bill B. VERIFIED CUSTOMER
John James is excellent, I will not bring my car to anyone else
John is a valuable employee for Firelands
Please treat him well
2/1/2024
Mike O. VERIFIED CUSTOMER
John was very helpful through a complicated repair and when the completion time was extended, he was able to provide us with a car. I don’t know how it could have been completed without. There was a large repair bill pending and I couldn’t have missed work on top of that. Much appreciated.
1/31/2024
Holland G. VERIFIED CUSTOMER
He was incredibly helpful and accommodating.Thank you very much
1/31/2024
Emilio A. VERIFIED CUSTOMER
Noah is the best service advisor. Very kind, and Helpful when bringing in my vehicle for service.
1/30/2024
Lori C. VERIFIED CUSTOMER
John is very courteous, informative and pleasant.
1/30/2024
Cynthia R. VERIFIED CUSTOMER
Great process when you set up and take in vehicle for work
1/30/2024
Christopher W. VERIFIED CUSTOMER
Jamie is the best! Always has a smile and provides great customer service.
1/28/2024
Kathleen M. VERIFIED CUSTOMER
The oil change was fine, it took much longer than normal. I am very upset about the extended service plan that I purchased in the past which I was not told had a mileage limit when I purchased it, or I would have never considered it, because of the miles I drive for work. Overall I prefer to have my service done at a dealership, but I will be finding somewhere else to have oil changes and tire rotation done.
1/28/2024
Sharon K. VERIFIED CUSTOMER
Jamie is very thorough and cares about the customer. She does an excellent job.
1/27/2024
Keith S. VERIFIED CUSTOMER
Your employees were great and service was done on time like every time I come there.
1/27/2024
Adam W. VERIFIED CUSTOMER
Jamie is a joy to work with! She managed to get the truck done ahead of schedule which was fantastic!
1/27/2024
David F. VERIFIED CUSTOMER
The people are very nice but, there were a few things that could have cost me money had I not caught them. They were all rectified but, I don’t think they should have ever happened.
1/27/2024
Susan S. VERIFIED CUSTOMER
Noah is first rate. He is a pleasant, compassionate and has impeccable customer service sills. He was prompt and thorough with his information and quotes. I also appreciate the sales side helping secure a car for us to have while the repairs were being completed. Firelands Toyota is the best, we drive all the way from Columbus for the professional experience!
1/27/2024
David H. VERIFIED CUSTOMER
I have a full Tire warranty, but when I've had a tire issue the only dilemma is is that you don't have one in stock, I always have to drive back to have the tire put on which cost me two trips. However I appreciate everything and I know you guys do your best thank you David H
1/27/2024
Amy J. VERIFIED CUSTOMER
Always great service. The main sitting area is very clean and comfortable. The new renovation to the service area looks much better with the welcome desks in a separate area from where the cars pull in. Thankyou team
1/27/2024
Debra S. VERIFIED CUSTOMER
No comments at this time.
1/26/2024
William M. VERIFIED CUSTOMER
The only reason I have you take care of my car is because of the outstanding service I receive from Jamie Wright each and every time. She is always focused on my issues and I trust her advice .