Rushed through paperwork while on the phone with someone else. Didn't know why something was marked red when "they didn't recommend anything." They clearly recommended and quoted a new air filter. Felt pushed out the door.
12/16/2023
Arlo E. VERIFIED CUSTOMER
Noah is an asset to Firelands Toyota.That’s all I’ll say.Hang onto him.
Arlo E
12/15/2023
Dorothy H. VERIFIED CUSTOMER
Noah was professional and explained every question in detail. My experience was top notch!!
12/15/2023
Michael K. VERIFIED CUSTOMER
Thank you for the great experience
12/15/2023
Sabastian H. VERIFIED CUSTOMER
John is a wonderful liason and very car literate. I trust John to answer questions, and guide my decisions based on his experience. He is also quick to ask the questions that should be asked such as inquiring about an alignment the same day new tires were put on my vehicle. THANK YOU JOHN AND FIRELANDS TOYOTA FOR TAKING GREAT CARE OF MY CAR!!!
12/14/2023
Timothy F. VERIFIED CUSTOMER
Vehicle done very fast
12/14/2023
Cathy W. VERIFIED CUSTOMER
Service was quickly taken care of by courteous, knowledgeable employees in the service department. I received live texts and videos as the techs were working on my car. I felt the team was honest in telling me what concerns needed immediate attention and what concerns could wait until my next service visit.
12/14/2023
Julia W. VERIFIED CUSTOMER
Jamie has been nice, efficient.I am satisfied with her services. But My car has been there for about a month , I did not receive any updates unless I called the service dept myself. Getting Car parts in has seemed to be the problem. I was contacted by Jamie to pick up my ca the other day that some of the services were finished I paid online went in to pick up car got keys turned car on and the engine light was on so I had to go back inside to let them know they then took my car to run it and see what the problem was and it said the timimg chain is off .... So I had to turn around and leave and my car is still there . This has not been a very good, I am disappointed in how long everything is taking also when I saw my car it was filthy not washed, and my gas light was on. I cannot remember how much gas was in the car a month from a ago.
12/14/2023
Cindy D. VERIFIED CUSTOMER
NOAH does a great job, always glad to have him help me
12/14/2023
Jerry L. VERIFIED CUSTOMER
Na
12/13/2023
Paula H. VERIFIED CUSTOMER
I will be back for anything needed, very professional
12/13/2023
Jill P. VERIFIED CUSTOMER
Merry Christmas!
12/13/2023
Heather F. VERIFIED CUSTOMER
The staf was very kind and nice and made me comfortable while I waited for my oil change
12/13/2023
Eva C. VERIFIED CUSTOMER
Always a nice time waiting for an oil change. Staff is pleasant, minimal wait time.
12/12/2023
Ronald Z. VERIFIED CUSTOMER
Jamie was great but the wash was horrible. It looked like they used mud rags to wash car. I had to wash the car when I got home. There must be a better wash system. This is not first time this has happened.
12/12/2023
Ronald M. VERIFIED CUSTOMER
It is a pleasure bringing my car to Fireman's Toyota and working with John James!