She does a great job and keeps me informed of what is going on with my service
10/14/2023
Loretta S. VERIFIED CUSTOMER
Friendly and helpful as always!
10/14/2023
Stella S. VERIFIED CUSTOMER
John James has always provided great reliable services
10/14/2023
ROBERT K. VERIFIED CUSTOMER
We brought our vehicle in on a Friday for maintenance and detailing. We were told the vehicle would be ready on Saturday but on Saturday we were told vehicles can’t be detailed on the weekend. In reality the new dealership next door was having their grand opening so detailed were not available. On Monday we were told the detailer needed more time with our vehicle and we should have told the service manager the vehicle was in such bad shape because he would have charged us more money. The vehicle was finally detailed on Tuesday at 0830.
10/14/2023
Tina B. VERIFIED CUSTOMER
Very helpful and pleasant. Explained everything to me as my first time having service. Will be returning for a few more repairs soon. Appreciate the excellent customer service
10/14/2023
Bryan J. VERIFIED CUSTOMER
John made extra effort to squeeze in our car yesterday. Thank you John!
10/12/2023
Diana P. VERIFIED CUSTOMER
As usual my car was serviced quickly. Everyone I encountered was friendly and asked if they could do for me.
10/12/2023
Yena S. VERIFIED CUSTOMER
Noah did a wonderful job
He has great customer service skills
10/12/2023
Nicholas L. VERIFIED CUSTOMER
Always professional and courteous!
10/12/2023
Louise R. VERIFIED CUSTOMER
Great job!
10/11/2023
Carolyn R. VERIFIED CUSTOMER
Noah was helpful & efficient, even though there were things that were not
under his control.
10/11/2023
Amy A. VERIFIED CUSTOMER
I really appreciated Maddie providing chauffeur services. Very nice hound lady
10/11/2023
Gregory B. VERIFIED CUSTOMER
The sale process was fine, but I was disappointed with the service department. The day after I purchased the vehicle, I found a football-size mouse nest (happy to share photos if desired) under the engine cover that I would expect them to have found and removed when checking over the vehicle. The mice destroyed the insulation under the cover.
I am also facing a high cost repair in the near future due to problems with the torque converter. The vehicle surges severely during acceleration at all speeds.
Mike was a good sales person throughout the process, but did not respond to my message about the mouse nest and surging. I think he could have at least relayed that information to the service department.
I realize you are a Toyota dealer, but is there a valid manufacturers drivetrain warranty available?
10/11/2023
Nicholas H. VERIFIED CUSTOMER
Na
10/10/2023
Larry H. VERIFIED CUSTOMER
Extremely satisfied with the service and the staff. Staff was very accommodating to meeting my needs. I am very satisfied and will refer you and your staff in the future. I will continue to use your facility to meet my car maintenance needs. Thank you
10/10/2023
Mary B. VERIFIED CUSTOMER
I do have one question. The “maintenance required” message is still coming up. I think they forgot to reset it. Is there a way for me to do that? MaryLee
10/10/2023
Judy L. VERIFIED CUSTOMER
Always great service. Staff friendly and helpful. Appreciate the quick turnover time.
10/10/2023
Gregory H. VERIFIED CUSTOMER
Jamie is great. Give her a raise.
10/9/2023
Cathy W. VERIFIED CUSTOMER
Jamie was polite and professional. Her call clearly explained the additional service needed. She had my car ready to go at the time promised.
10/9/2023
Linda B. VERIFIED CUSTOMER
Maddie and Jamie took excellent care of
Both m and my car. I am very appreciative!