My Keyfab was in my car showing low battery. I changed the battery and it was still saying it on my vehicle. Service said they would change the key fab battery. Dong know if they did because it still says low battery ???
12/20/2024
Stella S. VERIFIED CUSTOMER
Service was promptly taken care of with courtesy and accommodation
12/19/2024
Gregory S. VERIFIED CUSTOMER
Was over an hour of their estimated time they said it would take — my radio was changed / different station— volume blaring—- they changed my headlights setting— I was driving that night and almost got in an accident because I had no headlights— disappointed and frustrated
12/19/2024
Joseph H. VERIFIED CUSTOMER
good service fixed my problems
12/19/2024
Divya T. VERIFIED CUSTOMER
Timely work and good service
12/19/2024
Douglas P. VERIFIED CUSTOMER
Jerry was kind, concerned and very helpful after our accident on the road. He was willing to evaluate our damage and have the service department take care of it so we could continue safely home. We were very thankful to all involved.
12/19/2024
Mary M. VERIFIED CUSTOMER
Efficient and timely completion of the work. He throughly explained what was done.
12/19/2024
Mary G. VERIFIED CUSTOMER
Just waiting on an estimate and warranty coverage information back on a few issues
12/18/2024
Justin C. VERIFIED CUSTOMER
I am beyond pissed! You bullied my wife. That is unacceptable and
Will be be addressed. I called for a reason.
12/18/2024
Toby N. VERIFIED CUSTOMER
Dominyck is the best!
12/18/2024
Katharina H. VERIFIED CUSTOMER
I did not like getting a 2.5 % surcharge on my bill.
What is the purpose of using my Toyota rewards credit card, if I am going to be charged a surcharge.
12/17/2024
Dana R. VERIFIED CUSTOMER
The service dept did an awesome job in getting me a loaner because my airbag recall appt went longer than they planned. Was very accommodating!
Polite and courteous. Kept in contact to keep me updated!
12/17/2024
William M. VERIFIED CUSTOMER
Happy with everything on my new Tacoma
12/17/2024
Brenda P. VERIFIED CUSTOMER
Thk you! Appreciate everything was done in timely manner!
12/14/2024
Hazel B. VERIFIED CUSTOMER
Great!!
12/14/2024
Matt S. VERIFIED CUSTOMER
Great service and very customer friendly.
12/14/2024
Linda I. VERIFIED CUSTOMER
Keep up the good work and customer service!
12/14/2024
Jenine V. VERIFIED CUSTOMER
Firelands is that totally professional business that is small town!!! We are lucky to have the Firelands network of automotive facilities in our little county!
12/14/2024
Margaret C. VERIFIED CUSTOMER
Dave was very helpful and kind!
12/13/2024
Katherine G. VERIFIED CUSTOMER
The only thing that was frustrating was I have been asking about the recall for the last 4 visits. They just told me about it the last time I had my oil changed. (When they had said they let me know.)