I scheduled an oil change and it took an hour and a half. When I asked why it took so long, I was told that sometimes it takes this long. I know an oil change doesn’t take this long. I was also told it would cost $98 & then was told the final price was $120 bc it took more oil than they originally thought. I’ve had an oil change here before. My car doesn’t change the amount of oil it needs each time. In the past I’ve had good customer service and this time felt like I’ve been lied to. I’m completely disappointed with my experience.
9/8/2023
Kathleen M. VERIFIED CUSTOMER
It was an emergency and we appreciate John being able to work us in!
9/8/2023
Vaune R. VERIFIED CUSTOMER
We we spent over 2 1/2 hours waiting for something that should’ve taken less than half an hour. I was never informed why it took so long or updated that there would be a delay. (I had a friend with me with some serious medical issues and waiting there for almost 3 hours was extremely hard on her-I would’ve never stopped if I had any clue it would be that long.) I live an hour from the dealership, and have never wanted to buy a car so far from my home for this reason. I’ll be looking into other options for getting my car serviced in the future.
9/8/2023
Dennis T. VERIFIED CUSTOMER
Went in to fix a burned out bulb for my right front turn signal and paid way too much for that little problem. Have bought several cars here but will probably look at other models at another dealership. Had a brake fluid change but the labor to change a bulb was rediculous.
9/7/2023
Cynthia G. VERIFIED CUSTOMER
The work was completed in a timely fashion, and a much appreciated
9/7/2023
Steven K. VERIFIED CUSTOMER
Sam is an excellent advisor!
9/7/2023
Wilbert L. VERIFIED CUSTOMER
I was happy with my service !
9/7/2023
Karen Z. VERIFIED CUSTOMER
He was professional and helpful. Figured out what a noise was and able to fix it without us making another appointment.
9/3/2023
Forrest F. VERIFIED CUSTOMER
Thank you!
9/3/2023
Chaundra H. VERIFIED CUSTOMER
Evans Toyota service department is awesome. Love the guys in service. They always make me feel vip! Especially John!
9/3/2023
Shay N. VERIFIED CUSTOMER
Staff was great.Great service.But no car wash. Other toyota dealers provide car wash and vacuum.
9/3/2023
Eric J. VERIFIED CUSTOMER
Good service
9/2/2023
Jesse S. VERIFIED CUSTOMER
All vehicle services provided were very efficient and the Tacoma runs very well. Thank you for professional and caring personnel.
9/2/2023
Bhargavkumar P. VERIFIED CUSTOMER
Great customer service. Friendly behavior. I really appreciate that
9/2/2023
Sarah S. VERIFIED CUSTOMER
He is always helpful
9/2/2023
Thomas F. VERIFIED CUSTOMER
Ok ????
9/2/2023
Joel C. VERIFIED CUSTOMER
good care and good service
9/2/2023
Szilagyi, Julie. VERIFIED CUSTOMER
Dainen was very nice, a little slow but I found out he's a new employee but John Geiger is the best, he always answers my questions and doesn't talk down to me. Always a pleasure