It may be my fault because I left the truck with you during vacation with specific instructions to what I wanted done and looked at. When I returned the rattle was never looked at. Simple things like clock wasn’t reset after battery disconnect. It wasn’t a big deal but I certainly wasn’t completely satisfied and would not have said anything but since you asked…
Thanks
7/19/2023
Ha M. VERIFIED CUSTOMER
Hamet
7/17/2023
Stephen S. VERIFIED CUSTOMER
Thank you for providing quality service.
7/17/2023
Jake M. VERIFIED CUSTOMER
Jacob was awesome and the detailed walk around inspection of my truck was great as well by the mechanic. Exactly why Evans Toyota is the only shop I take my truck. Thanks!
7/17/2023
Ryan C. VERIFIED CUSTOMER
Guys did a great job.
7/17/2023
Steven G. VERIFIED CUSTOMER
????
7/17/2023
Alan J. VERIFIED CUSTOMER
We’ve used your service since we’ve been here in Ft Wayne and will continue to do so. Thank you.
7/16/2023
Erik S. VERIFIED CUSTOMER
Oil change and tire rotation took over 2 hrs. The text I received said I could check the status of my vehicle in real time but it never changed from arrived the entire time. I texted him at the hour and a half mark to see if it was accurate and he never responded. I texted him 15 min later and also no response. I think he forgot about me because 5 min after the second text he sent the inspection report and finally came to get me. If I knew it would be a lot longer than the hour and 15 min I would’ve dropped off my van.
7/16/2023
Mitch F. VERIFIED CUSTOMER
Thanks
7/16/2023
David F. VERIFIED CUSTOMER
Thank you
7/16/2023
Kasey P. VERIFIED CUSTOMER
Only issue was the link provided to keep track of the progress was never updated. But the customer service and our appointment was great
7/16/2023
Barbara P. VERIFIED CUSTOMER
Honestly, I have been disappointed by the lack of friendly and helpful service at Evans for the past year or more. Last week was no better. I was in for a routine maintenance but was not connected with a particular service advisor who knew me or shared much with me about what needed to be done. After waiting longer than projected, I finally came out to the service dept where another advisor checked me out since me car was finished but I had not been informed. Again. not much information. But the follow up report listed three "issues" which were not mentioned or explained to me. I have been an Evans customer for many years but am getting very disenchanted.
7/15/2023
Yvonne R. VERIFIED CUSTOMER
Nick was clear and courteous and very accommodating. Thank you!
7/15/2023
Cheryl J. VERIFIED CUSTOMER
Samuel provides excellent customer service. He always keeps me informed of the progress of repairs and makes appropriate suggestions regarding any additional items that the mechanics have observed. I appreciate his thoroughness and understanding of how I want my car taken care of and that I am retired and have income limits.
7/15/2023
Bonnie D. VERIFIED CUSTOMER
Love the massage chairs in the show room
7/15/2023
Earlean S. VERIFIED CUSTOMER
Love the service and thankful for John Geiger he keeps me updated and on the knowledge of my vehicle. He's VALUABLE with a sweet attitude one of the reasons I bring my vehicle back to you guys.....THANK YOU JOHN!
7/15/2023
James D. VERIFIED CUSTOMER
My experience was exceptional at Evans Toyota, Nick, the ASM and the technicians did a great job on my 2023 Toyota crown. I would definitely recommend them to all my friends and relatives for service.
7/15/2023
Carl M. VERIFIED CUSTOMER
Always enjoy the nice employees working at Evan's Toyota
7/15/2023
Rita B. VERIFIED CUSTOMER
He is excellent in explaining things and lets me know when it will b done on time.