I got an oil change on Tuesday. When I backed my Jeep up to leave Wednesday morning the Jeep made a terrible noise. I brought it to the service department to see if you could fix it. I knew it had happened as a result of the oil change.
I waited 4 HOURS and lost about 200 dollars of work while I waited.
Turns out that it was as simple as re-rotating the tires. The problem was fixed in about 10 minutes.
I should never have waited so long. I wasted an entire morning for a simple fix.
I'll be hard pressed to return or recommend your services to anyone.
11/28/2024
Doug S. VERIFIED CUSTOMER
Great service and friendly staff.
11/28/2024
Mark H. VERIFIED CUSTOMER
When we drove the car a metallic clicking started that has never been present before. Now I've lost 4 hours of work waiting here and I'm out 200 dollars.
11/27/2024
Gary B. VERIFIED CUSTOMER
John did a great job explaining what was going to be done, and answered all of my questions. It's nice to be treated so well.
11/27/2024
Deanna S. VERIFIED CUSTOMER
I’m always pleased with my service at Evans Toyota! I won’t go elsewhere!
11/27/2024
Danielle R. VERIFIED CUSTOMER
Service advisor was informative, personable and polite! Service time was agreeable.
11/27/2024
Sabrina K. VERIFIED CUSTOMER
Didn't get a call when car was finished. Just the text. Never got the text with the basic inspection that is usually completed when I get my oil change.
11/27/2024
Melodie K. VERIFIED CUSTOMER
Derek was a perfect gentleman from the get go! He engaged in a dialogue that gave me confidence in the service! He was well groomed as well which gave me even more confidence! I did notice a large amount your employees didn’t wear your dealership logo dress which would give a more positive and uplifting environment to your customers! In your waiting area the future is destroyed! The man driving the shuttle is very unkept! Just suggestions for a more positive experience.
11/26/2024
Carol L. VERIFIED CUSTOMER
The appointment today was exceedingly long for routine service but John Geiger kept me fully informed as to the progress being made. Evan’s is fortunate to have such a dedicated and customer centered employee. He deserves a raise!
11/26/2024
Pamela B. VERIFIED CUSTOMER
He is the best you have according to me I stop coming there for my services even though I still had free services left before I stopped coming ever time I came for just a simple oil change service there was always something else every time and when a your mechanic put a small spare on the front wheel of my car because he messed up my tire trying to put it back on the rim. And you never put it on the front. Then when the new tire came in and was put on they left a lug nut off so I had to go buy one and put it on myself.
11/26/2024
Charles M. VERIFIED CUSTOMER
Great job! Thanks
11/26/2024
Kim W. VERIFIED CUSTOMER
Jerrad is very courteous and helpful.
11/26/2024
Julie P. VERIFIED CUSTOMER
Friendly and courteous
11/26/2024
Ana H. VERIFIED CUSTOMER
He was pleasant and courteous ????
11/26/2024
Zoe M. VERIFIED CUSTOMER
John is great!
11/26/2024
Chantz M. VERIFIED CUSTOMER
I just need an oil change, and I ended up paying $190. Not even ask me if I want to pay for filling air tires.
11/26/2024
Not-Provided W. VERIFIED CUSTOMER
I appreciated the quick appt when I called for one.
Nice atmosphere throughout the shop and the business in general.
Thank you.
11/24/2024
Susan B. VERIFIED CUSTOMER
2 appts and told both times they didn’t have right parts after waiting 2-2.5 hours each time. A 2023 RAV4 should not have had a catalytic converter replacement.
11/24/2024
Soe S. VERIFIED CUSTOMER
I extremely felt satisfied while I am driving to home after been services and big thank you
11/23/2024
Melinda W. VERIFIED CUSTOMER
I really cannot say how great John is. Always look forward to working with him. Always friendly and very helpful. Very satisfied!!