No issues with the people at Evans. My dissatisfaction is centered on the completeness of my recall repair on my first visit. Once the initial repair was complete it seems a final confirmation step was missing or skipped to verify the fuel gage reading was correct. Not a big deal but making a second visit was not planned. I will still consider Evans as my Toyota dealer.
11/6/2024
Patricia G. VERIFIED CUSTOMER
Had to email jerrod to get an appt. Could not call in. The girl that answers the phone for the service department is useless
11/5/2024
Thanh N. VERIFIED CUSTOMER
I always get the servers here for my Toyota HIGHLANDER, happy with everything that been provided by the crew’s members, Thanks
11/5/2024
Steve B. VERIFIED CUSTOMER
Greeted me upon arrival and kept me informed of work in progress.
11/5/2024
Sarah P. VERIFIED CUSTOMER
Jeremy and his team are very helpful and knowledgeable about cars, went above and beyond in their work. Very satisfied with the service I received today. Thank you so much for taking care of my car.
11/5/2024
Michael M. VERIFIED CUSTOMER
Ok
11/5/2024
Mike F. VERIFIED CUSTOMER
Jerrad was friendly & knowledgeable with the problem with our car!
11/5/2024
Dorothy K. VERIFIED CUSTOMER
Fast, friendly service by capable and knowledgeable people.
11/5/2024
Nancy H. VERIFIED CUSTOMER
I brought my car in because a low tire light came on. The service person said it would take 30-60 minutes. After sitting for 90 minutes I walked out to the service area. I didn’t see the person who checked me in but I saw my keys sitting on his desk. I was looking at my paperwork when another service person said he would help me. I can’t help but wonder how long my paperwork sat on a desk and how long I would have had to wait before the service person said my car was ready. Made me upset to think about the time I wasted because no one was covering that desk.
11/5/2024
Margo D. VERIFIED CUSTOMER
Jared was excellent with his customer service and continued to keep me informed about my vehicle. I appreciated his “no nonsense” approach to my needs and was a great listener. I will continue to return to Evans Toyota and ask for Jared to manage all of my car’s service needs. Thank you!
11/2/2024
Rebecca G. VERIFIED CUSTOMER
I'm not entirely sure why there's scheduled appointment times when it takes over an hour to complete. I checked in at 12:48 and we paid around 1:17. I find this ridiculous and unacceptable, especially with the prices charged. I also didn't receive and inspection report or any possible concerns regarding my car. Needless to say this was my last visit with Evans.
11/2/2024
Larry C. VERIFIED CUSTOMER
They didn't top off fluids. John wasn't available for my discount for loosing my key last time at Evans.
11/2/2024
Julie D. VERIFIED CUSTOMER
Thanks to Derek for the great service on my car this week.
11/2/2024
Douglas G. VERIFIED CUSTOMER
I will return with future service.
11/1/2024
Jim P. VERIFIED CUSTOMER
Everything was good and fast
11/1/2024
Emerson P. VERIFIED CUSTOMER
They did not takeoff the maintenance required soon thing off the speedometer. I will have to call you Monday and see why also, they did not stop the lane changing beeper and jerks it out of your hand steering wheel type. They had been asked to do both of those today.
11/1/2024
John M. VERIFIED CUSTOMER
I have to say that John Geiger is a real asset to Evans Toyota. A great employee and he truly has the customers best interest at heart.
11/1/2024
Sandra L. VERIFIED CUSTOMER
Jeremy went above and beyond. Besides of keeping me updated on the status of my oil change, he brought the car up to the door so my handicapped friend (he has trouble walking and is very slow) didn't have to walk so far to get in the car. We really appreciated that!
11/1/2024
Collin H. VERIFIED CUSTOMER
Definitely very satisfied
10/31/2024
Mark H. VERIFIED CUSTOMER
I thought the guys in the service department were very nice. They made me feel confident that they would take care of my vehicle and do everything required for the proper maintenance. I thought it was great that the service team provided a video of my vehicles issues. Good job.
Thanks, Mark H