Dainen was easy to work with and did an excellent job of getting our vehicle issue resolved, even though we had no appointment…
Appreciate his dedication to customer service!
Mitch & Jane Miller
1/17/2024
Lissa M. VERIFIED CUSTOMER
Excellent service, appreciate the video feedback detailing issues found during inspection.
1/17/2024
Kevin R. VERIFIED CUSTOMER
Always great service!
1/17/2024
Thomas W. VERIFIED CUSTOMER
I have been coming to Evans Toyota for 16 years and the professionalism of the staff, and workmanship by the technicians has always been good. I visited in December to have brakes replaced. Upon arriving I was asked to authorize $160 for a vehicle inspection. This was as surprise to me as the service always included a 21 point inspection in the past. I had to return a couple of weeks later as one of the wheels was making a rubbing sound. At this visit I was asked to authorize $165 for an inspection. To be frank this annoyed me. When I questioned this I was told that they have always charged this and that the fee would be waived if what was needed was related to the prior repair. I need to mention that I had to wait a week to get an appointment to bring the car back in so I didn't drive the car. It turned out that a dust cover was bent out of place when a front rotor was changed and this was rubbing on the rotor when I turned the front wheels. This was corrected and their was no charge. I have become disappointed by the inspection charge policy and the long wait especially since I always schedule an appointment.
1/17/2024
Paul S. VERIFIED CUSTOMER
Thanks
1/16/2024
Rece G. VERIFIED CUSTOMER
Thanks!
1/16/2024
Lisa C. VERIFIED CUSTOMER
Things couldn’t have gone smoother, from start to finish. They did a great job and answered all questions. The work was done quickly and timely.
Thank you so much!
1/13/2024
Shane P. VERIFIED CUSTOMER
Always an excellent experience
1/13/2024
Lesley F. VERIFIED CUSTOMER
Hope Toyota finds a solution to my battery bracket issue
1/12/2024
Jay B. VERIFIED CUSTOMER
Justin is good!
1/12/2024
Brain L. VERIFIED CUSTOMER
Nothing at this time
1/12/2024
Indy P. VERIFIED CUSTOMER
Perfect
1/12/2024
Matthew H. VERIFIED CUSTOMER
The service and process was absolutely fantastic!
1/12/2024
Michael S. VERIFIED CUSTOMER
Thanks
1/11/2024
Thomas K. VERIFIED CUSTOMER
Still hearing noise from area around front strut.
1/11/2024
Marla M. VERIFIED CUSTOMER
Info was very prompt and complete. However, arrangements were not made for a shuttle to pick me up. I left 2 voicemails about this and a text and never received a response. I finally called the shuttle driver directly and he made arrangements promptly to get me back to the dealer. Also, I left my work contact number and explained I can’t carry a cell on my job but all communication was through my cell. Work on the car was great but customer service was not what I am used to with Evans.
1/11/2024
Tes S. VERIFIED CUSTOMER
John Geiger has always provided excellent customer service! We appreciate his expertise in helping customers!
Tes
1/11/2024
Sandra G. VERIFIED CUSTOMER
Was very nice!
1/10/2024
Van S. VERIFIED CUSTOMER
Dainen was my surprise service technician today.
He did a great job. Kept me informed on the progress of the Rav 4.
Thank you Dainen!!