John did a great job getting my issue resolved. It did take me coming back but John knew immediately why I had to come back. Fixed and all is well now.
I was there when the person crashed through the service door. So glad all people in the area were not hurt as well as the man driving the car.
11/2/2023
Brian B. VERIFIED CUSTOMER
Was told on the phone it would take 30 minutes. After making an appointment and showing up at my appointment time, When I arrived they said 1 hour. All for simple diagnosis on a single tire that really should take no more than 10 minutes. After two hours of waiting, I finally asked what was going on, and then was told oh we just looked at it and we can’t fix it so we can replace it, but it will take time. They told me the reason it was so long was because they were waiting on parts to get back to the service writer, even though there were no parts involved in the diagnosis of the problem. It was flat out the worst experience I have ever had in any service department in 20 years
11/2/2023
Reggie O. VERIFIED CUSTOMER
The heat in the vehicle is not hot, I left a message for Jacob to reach out or will be there on Saturday morning at 9pm for diagnostic. Thanks
11/2/2023
Mark F. VERIFIED CUSTOMER
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11/2/2023
Brendon C. VERIFIED CUSTOMER
Didn’t take time to understand our problem, and frustration. Made unnecessary comments about writing notes on the receipt, it’s was only to make sure that my liability is cover if Evans is at fault, but I guess it’s funny for some people
11/1/2023
Alyssa G. VERIFIED CUSTOMER
John is great!
11/1/2023
Rebecca P. VERIFIED CUSTOMER
I was told 1 and 1/2 to 2 hours. I checked in at 9:45 and was only fine at 1 pm because I told them I had to be out to pick up my grandson. I was late and he had to be held at school until I got there. Unexceptable.
11/1/2023
David S. VERIFIED CUSTOMER
Jacob communicated very well the work completed, made adjustments on invoice, and checked us out in a timely fashion.
10/31/2023
Ellen S. VERIFIED CUSTOMER
Dainen is very customer focused and helped resolve an issue with the new key fob I’d had programmed.
10/31/2023
Lee E. VERIFIED CUSTOMER
Unscheduled service need was worked in on a Monday AM and commpleted arounf noon. Thanks!
10/31/2023
Steve M. VERIFIED CUSTOMER
Daimin was great!!
10/31/2023
Adam L. VERIFIED CUSTOMER
Great job
10/31/2023
Linda Z. VERIFIED CUSTOMER
I had two additional questions regarding operating 2 features of my car and Jacob was very kind to show me how to operate the features. He told me my service would be finished by 9:30 AM and I was on my way home at 9:20 so I very pleased with my service and Jacob’s professionalism.
10/31/2023
Shelly P. VERIFIED CUSTOMER
Very helpful, friendly, quick, and kept me updated.
10/31/2023
Paula F. VERIFIED CUSTOMER
Service good !
10/29/2023
Nancy F. VERIFIED CUSTOMER
It took hours longer than originally estimated. They never spoke to me about the delays while I was waiting.
When asked about what caused the delay, they blamed ‘the girls up front for over scheduling them’. That was clearly a lie and just re-enforces why dealerships have such a poor reputation.
Do better.
10/29/2023
Clarkson Transportation. VERIFIED CUSTOMER
I am always impressed with how thorough John is, and I also appreciate his ability to answer any questions I may have about my vehicles