John is always great to work with, and this visit was no expectation. He makes sure I know how well my van is running and takes time to explain what I don't understand. I'm really thankful for John!
10/14/2023
Susan M. VERIFIED CUSTOMER
Pyay was very courteous and helpful. Enjoyed working with him.
10/13/2023
Robert T. VERIFIED CUSTOMER
Very professional, thorough, knowledgeable.
Thank you.
10/12/2023
Kricket D. VERIFIED CUSTOMER
Thank you John, you guys were absolutely fabulous. Kricket
10/12/2023
Sandra R. VERIFIED CUSTOMER
I appreciate your offered services, it helps to keep my husband worry free ????????
10/12/2023
Sara H. VERIFIED CUSTOMER
Chris was outstanding. He listened to what I had to say. He apologized for what had happened and made it right.
10/12/2023
Jane S. VERIFIED CUSTOMER
I was told by my agent that it would be approximately 2 hours. At the 2 hour and 45 minute time period my agent walked past me and I said sir, Could you please check on my vehicle? He said, I can't right now and proceeded to go into an office by the waiting area. I watched him sit there for a while. Then I went out and talked to another agent who got right up and went over to the person working on my car to check. He said it is near completion. He then checked me out. I seldom if ever make a complaint. We've been customers of Evans for decades, and have always had respect. The texting feature is ok, but agents still need to respect and check in with their customers. This agent needs training, I believe. I've been in the customer service arena for 30 yrs, and have trained individuals in this area. This incident gives Evans a poor image in my estimation. Sincerely, Jane S
10/12/2023
Eleanorkathy A. VERIFIED CUSTOMER
Excellent service! I had a Prius for years and really miss the Toyota staff
10/12/2023
Carol D. VERIFIED CUSTOMER
Good job!
10/12/2023
Mary H. VERIFIED CUSTOMER
The service is great at Evan’s. The quality of the rav 4 keeps us with Toyota. The service department and sales people keep us at Evans. Thank you
10/12/2023
Dian S. VERIFIED CUSTOMER
Brought the car in to replace a door handle. It took, at the most, an hour .
The service charge was $160!! That seems exorbitant. My husband and I both drive Toyotas, purchased from you….I have been a customer for years.
Is this what we can expect going forward? Did an Sullivan/Alber
10/11/2023
Max L. VERIFIED CUSTOMER
Justin was great as always!
10/11/2023
Mary Jane. VERIFIED CUSTOMER
There has been several times we have been told 2 different answers to our questions. We come to Evans because it is closer than the other toyota dealership.
10/11/2023
Madeline E. VERIFIED CUSTOMER
Very professional and friendly
10/11/2023
Jerry B. VERIFIED CUSTOMER
Too many text and phone calls. One appointment reminder would be sufficient.
10/11/2023
Terry H. VERIFIED CUSTOMER
Took way too long for no more than was completed. Was not a major inconvenience, but a minor annoyance for sure. Appointment was at 10; was after 12 when work was completed. Rotated tires, inspected, topped off fluids, and replaced a wiper blade.
10/11/2023
Steve B. VERIFIED CUSTOMER
The service writer was fine although a little unsure of himself. I never received a video from the technician doing the over all vehicle inspection. Was this just an oversight or are you no longer providing this service?