I would like a on paper a report of all that was done and what might be of concern…. It was very lacking
12/12/2024
Donald K. VERIFIED CUSTOMER
Your service team is awesome. Keep up the good work. Thanks so much Aidan.
12/12/2024
Bejamin P. VERIFIED CUSTOMER
Did a wonderful job thank you. See you next time.
12/12/2024
Jason B. VERIFIED CUSTOMER
Great Service!!!!
12/12/2024
Barry W. VERIFIED CUSTOMER
Excellent, timely service.
12/11/2024
Denis B. VERIFIED CUSTOMER
Excellent service department
12/11/2024
Sarah H. VERIFIED CUSTOMER
Everyone was very nice and very helpful with problems. I will go again because of my age hard for me to get to Murfreesboro
12/11/2024
Jason O. VERIFIED CUSTOMER
Yes. Larry, was very professional. He communicated everything very well.
Looking forward to having my Tundra serviced with Robert's for years to come.
12/11/2024
TERRY T. VERIFIED CUSTOMER
Made an appointment for 10:30 am
Arrived 15 minutes early
Left at 12:30
2 hours seemed kind of long
12/10/2024
Donald K. VERIFIED CUSTOMER
It We love the service provided by Robert's Toyota in Columbia, TN. Thank you!!!
12/10/2024
Not-Provided W. VERIFIED CUSTOMER
This refers to the 20,000 mile service before the one today. Today was fine. Last service, I had requested the front driver's side tire be checked as I had been experiencing a slow leak with it for 2 weeks. I was assured by the rep that it would be. When I picked the car up, I asked again & was told they checked it & found nothing. The tires were rotated & the car gauge displayed the driver's tire as low the next day. Within a day, that tire read as having 12 pounds of air & fortunately, I made it to a Goodyear store that found a 3 inch rusted nail imbedded in it. Needless to say, I felt that the guy at Roberts had “dropped the ball” & lied to me, not comprehending the danger that he was placing me in as I travel 67 miles a day to & from work. 23 of those miles are interstate. At 68 years old, there is no way this old chick can change a tire or feel safe waiting however long it takes for help to arrive. My experiences at Roberts has always been positive but that one small mistake of possibly forgetting to note the need to the mechanic & then telling me that it had been done is a lesson to be considered by all. It could have ended far worse but thankfully did not.
12/10/2024
Jason M. VERIFIED CUSTOMER
Larry and the team provided great and prompt service for my RAV4 ! Will be back Lord willing !
12/8/2024
Olin K. VERIFIED CUSTOMER
Larry is awesome. Thank you for hiring great people like Larry.
12/8/2024
Debra K. VERIFIED CUSTOMER
They were all great
12/8/2024
Rachel F. VERIFIED CUSTOMER
Extremely nice and quick
12/8/2024
Wayne P. VERIFIED CUSTOMER
Mr. Fee was very helpful and worked with me to adjust what was going to be serviced to meet my budget.
12/8/2024
Pamela A. VERIFIED CUSTOMER
Good service today . Everything. Was prompt and well taken care of. Service advisor did a good job !
12/7/2024
Kent M. VERIFIED CUSTOMER
You guys are great thank you for the service too. God bless your dealership thank you.
12/6/2024
Sean M. VERIFIED CUSTOMER
Larry and Mike have great to work with…..I’m glad they are on your service team….it makes me comfortable with future warranty and service needs of my Toyota and Lexus needs