I CANT SAY ALL I WANT TO SAY EXCEPT GREATLY SATISFIED.
9/18/2024
Brian R. VERIFIED CUSTOMER
Courteous and professional. Great experience!
9/18/2024
Ray L. VERIFIED CUSTOMER
Patrick was great to work with. Did not have to wait long. Probably 1 hour & 15 minutes. 2 issues my wife addressed with Patrick. First issue no paper to cover the floorboards. We had a little black powdery substance on floorboard mat but it shook off the mat & a greasy or sweaty arm pattern on the top of console which wiped off. One tire sensor was not repaired or addressed. We live 50 miles one way from dealership & told service manager one tire sensor does not work because light has stayed on for several years. When we were ready to leave we pointed out to Patrick the tire sensor was still on. He checked with service guy & he said after 10 miles was driven it would reset itself & go off. After 50 miles it was still on. My wife called Patrick & told him this issue. Patrick apologized & said come by some Saturday & they would look at it. Not sure we would be back in Columbia anytime soon. These are not life threatening issues but we pointed out tire sensor & it was not addressed & we had completely cleaned our truck inside & outside before coming to dealership & had a little cleaning issue. Other than that everything went great.
9/18/2024
Donald H. VERIFIED CUSTOMER
I love my rav4 and Robert's Toyota.
9/17/2024
Connie B. VERIFIED CUSTOMER
Very efficient and professional staff
9/17/2024
Jennifer H. VERIFIED CUSTOMER
Appreciate the timely manner of getting in and out, without too much wait time. Thanks!
9/17/2024
Tommy H. VERIFIED CUSTOMER
Staff was great, fast, and efficient but was disappointed that I did not get a vehicle wash. Was not aware that had changed.
9/17/2024
Julie V. VERIFIED CUSTOMER
Thank you for taking care of the things our vehicle needed. Excellent service.
9/15/2024
Stephen S. VERIFIED CUSTOMER
Polite and professional
9/15/2024
Heather C. VERIFIED CUSTOMER
Really nice customer service.
9/15/2024
Laquita W. VERIFIED CUSTOMER
i had a excellent experience with the service of my rav 4
it was a relaxing atmosphere to wait for my car which was not long at all
will and have recommended roberts toyota to many friends and family
9/15/2024
Mickay S. VERIFIED CUSTOMER
Had a 11:30a.m. appointment for an oil change and tire rotation. It was completed at 2:30p.m. Waited in the visitors lounge for 2 hours. Never have I had to wait so long for an oil change and tire rotation.
9/14/2024
Tammy H. VERIFIED CUSTOMER
I dropped my car off at 8:00 am and was told it would take 4 hours. I said no problem will I get it back by lunch? We will try. I absolutely understand that. When 6 1/2 hours past I messaged them. I was told it was going smoothly and should be 30 more minutes. I never heard from anyone. I just showed up at 4:45 and my car was sitting there ready. The gentleman who helped me was nice, but I really feel like someone just dropped the ball in letting me know my car was ready
9/14/2024
John S. VERIFIED CUSTOMER
The warranty stinks I will not buy another 1 I was going to buy NY wife a new one but I am going to buy a Nissan better warranty.
9/13/2024
Joyce R. VERIFIED CUSTOMER
Friendly and courteous people at Roberts Toyota!
9/13/2024
Chris H. VERIFIED CUSTOMER
Mike was fantastic today. He really cares about you as a person. It’s nice to be put over sales. Thanks Mike
9/13/2024
Marion D. VERIFIED CUSTOMER
Slow took over 2 hrs
9/13/2024
Walter R. VERIFIED CUSTOMER
Perfect
9/13/2024
Zachary S. VERIFIED CUSTOMER
Mikey is awesome and a fantastic service advisor.
9/13/2024
Kent M. VERIFIED CUSTOMER
First of all the start off Robertson Toyota is a family owned dealership. They actually care about people. They do a great job to make things great for the customer. They try hard, which is outstanding to me outstanding Tech AUTUMN LUCI ER did a really good job changing the Oil thank you Again, God bless this dealership, recommend buying and servicing vehicle there again, A+