It took 2 hours to do the oil change and tire rotation
8/3/2024
Debbie C. VERIFIED CUSTOMER
I’ve had the same air pressure light in the dash every time I’m in for service. I mentioned to nice lady who booked my appt. And of course I forgot until I drove out of the lot.
So when you call me about the sun roof deflector I’ll hopefully remember to mention this mystery light that keeps turning back on. No air leaks were ever reported. Tires are 3 years old.
I’m sure you can check mileage at service to see how low drive distance has been.
8/3/2024
Leanne D. VERIFIED CUSTOMER
The person who checked me in questioned why I brought it in and made me feel stupid. I have been using another location, but use Roberts today due to convenience. But I think I will go back to my previous place. Plus when I picked it up there was another issue that I returned for and he was was not helpful and told me to return in the morning. But google helped me fix it.
8/3/2024
Pamela K. VERIFIED CUSTOMER
Everything was great. Thank you Roberts Toyota so much
8/3/2024
Jerry E. VERIFIED CUSTOMER
Wait was too long. That os why I left the last Dealer
8/2/2024
David S. VERIFIED CUSTOMER
Friendly service managers
8/2/2024
Mike B. VERIFIED CUSTOMER
Larry Fee is awesome! I will take my cars to Roberts Toyota as long as Larry is there!!
8/2/2024
Joe Stephen. VERIFIED CUSTOMER
Patrick was very nice. Everything was taken care of just like it was supposed to be. Even finished sooner than expected.
8/1/2024
Russell A. VERIFIED CUSTOMER
Took a little longer than usual. But service writer was great and so was the service.
8/1/2024
Robert F. VERIFIED CUSTOMER
Always a pleasant experience with Robert's Toyota Service Department. Professional, intelligent, on the ball employees who look out for my vehicle and do a great job of keeping me informed. Completely satusfied.
7/31/2024
Kimberly R. VERIFIED CUSTOMER
Nice staff. Very helpful great jod
7/30/2024
Alyssa S. VERIFIED CUSTOMER
Efficient work!
7/30/2024
June R. VERIFIED CUSTOMER
I appreciate your understanding that I don’t have a lot of time for appointments because of my mom’s care requirements,
7/30/2024
Joel S. VERIFIED CUSTOMER
Arrived at service department, stood there for 5 minutes without being helped. There were 2 employees there ignoring me. A simple hello would have been fine. Didn't address minor problems I have with my truck. Was told I would have to bring it back and leave it all day. Also, tried to get a second key fob from parts department. I was originally told it would be $199. When I told the guy waiting on me that the key fob was part of the original sale, he then said it wasn't available. Extremely disappointed.
7/30/2024
Richard P. VERIFIED CUSTOMER
Love this guy!!
ALWAYS looking forward to seeing my friend Michael and even though yesterday‘s news regarding my beloved Spyder Convertible was not the best, he handled it professionally and gave me much hope!
.. We are nearing 25 years with this car and it’s still near mint condition as I’ve taken so very good care of it. Unfortunately, the transmission is getting tired now and on this MR2 specialty car we found out it’s gonna be complicated to repair!! ???? I can’t imagine anyone else giving me that TERRIBLE NEWS than him!
GREAT EMPLOYEE ????
7/30/2024
Jeff S. VERIFIED CUSTOMER
I thought they were going to call me when it was finished and they didn’t.
7/28/2024
Maggie C. VERIFIED CUSTOMER
I had an appt at 8:30 AM this morning, and I did not receive an update on my vehicle for hours… after 2 hours, I called and spoke to Michael, and he informed me that my vehicle hadn’t been diagnosed or looked at yet. Then at noon, I called again three times and due to lunch no one answered the phones or returned my voicemails,, so I decided to go to the shop since I still hadn’t received an update. At this point, we are 4 hours after my scheduled appointment, yet my car still had no update or diagnosis. This is unacceptable, I made my appointment 2 weeks in advance in order to get the first available morning appointment today. While Michael was very polite, it does not make sense to have a scheduled appointment yet not receive service until hours after my appointment regardless of staffing since my appointment was on the schedule. The car was looked at which I appreciate, but only after I had to show up in-person to gather information on my car and considered canceling my appointment and taking my car elsewhere.
7/28/2024
Louvenia K. VERIFIED CUSTOMER
My name is Louvenia K
7/27/2024
Kelly L. VERIFIED CUSTOMER
Larry is always helpful and friendly. Hes excellent at his job-always professional