Thank you so much for making this such a smooth process! Everyone we dealt with at Roberts Toyota was amazing! Turn around time was quick and explanations of what was done were clear. Will definitely be back in the future!
6/21/2024
Crystal C. VERIFIED CUSTOMER
Disappointed that I had an appointment scheduled on Tuesday and no one called me to give me an update about my vehicle. I called myself and they told me that they didn’t have time to look at it. I asked if they were going to look at it the next day and they told me that they would try but they didn’t think they could. I understand that they were short staffed but don’t schedule appointments for people if you are not able to look at the car. I had to go 2 days without my vehicle and miss work. Finally after calling a bunch of people they took my car back to look at it and fix the roof leak from the recall. After getting my vehicle back, there are black fingerprints all over the inside of my roof from them putting it back on with dirty hands. FYI dirty fingerprints are very noticeable on a light color roof. I have always been a Toyota customer but this whole experience has definitely changed my mind. I will never get a vehicle from this dealership again because of the poor customer service and lack of care for customers.
6/20/2024
Ricky P. VERIFIED CUSTOMER
No complaints
6/20/2024
Andreina I. VERIFIED CUSTOMER
As a woman being taken advantage of for not knowing about cars, everything was explained to Me without condescending and done to my satisfaction
I have complete confidence in your company
It was a great pleasure to have you take care of my car
6/19/2024
Boyd R. VERIFIED CUSTOMER
Excellent service.
6/19/2024
David B. VERIFIED CUSTOMER
The vehicle inspection process and documentation is very in depth, quick, and impressive, assuming it was all accurate. Only downside is the service writer/greeter was short with responses and gave attitude about questions, especially with the return call, and generally uninformative. It was also unclear where to go to pick up the vehicle's keys upon returning, and employees were not very adamant about answering any questions.
6/19/2024
Doug P. VERIFIED CUSTOMER
Always very sufficient check in process! Work appears to be done accurately! I have always had an excellent experience at Robert’s Toyota!
6/19/2024
Elizabeth D. VERIFIED CUSTOMER
Thanks
6/19/2024
Jamie D. VERIFIED CUSTOMER
Thanks Mikey, exceptional service I will definitely return
6/15/2024
Kathy H. VERIFIED CUSTOMER
I was very pleased with the service and honesty that I received.
6/15/2024
Albert L. VERIFIED CUSTOMER
Great people and service
6/15/2024
Rob A. VERIFIED CUSTOMER
I’m sure it wasn’t the tech’s fault, the truck is doing the same thing. I would be grateful if y’all could fix it. Best Regards, Rob A
6/15/2024
Phillip A. VERIFIED CUSTOMER
Excellent service as always!
6/15/2024
John H. VERIFIED CUSTOMER
Professional and everything went smoothly
6/14/2024
Kathleen W. VERIFIED CUSTOMER
When I’m convinced to make an appointment for service, I don’t expect “ waiters” Will be taken before me. I had a 10am appointment and when I called at 2:15 pm, my car hadn’t even been started. I was notified at 3:50 that my car was finished. ( oil change and tire rotation) also estimated total was wrong.
6/14/2024
Claude P. VERIFIED CUSTOMER
Larry was great. Great experience today.
6/14/2024
Brenda B. VERIFIED CUSTOMER
I'm consistently impressed by the service I've received from y'all.
Thank you!
6/14/2024
Mark S. VERIFIED CUSTOMER
Completely satisfied with the service we received
6/13/2024
Wilma D. VERIFIED CUSTOMER
I was told my charges were $720 before work was done. At check out it changed to $903.